Response from Roots Investment CommunityApr 21, 2025
Hi there- We’re sorry to hear about your concerns, though we want to note that we don’t have a record of you as an investor with Roots. We’d truly appreciate the opportunity to learn more and address any issues you may have experienced.
We attempted to reach out to you directly through Trustpilot but have not received a response. If you're open to it, please contact us at [email protected] so we can better understand your concerns and work toward a resolution.
Sincerely,
The Roots Team
RR
rudolph R.
I have lived in the property since September …
I have lived in the property since September and it has been an amazing experience. There is someone always available when any issue arises. I mainly speak with Hazel she is so wonderful. Kudos to the whole team they are doing it the right way.
Response from Roots Investment CommunityApr 21, 2025
Thank you so much for the glowing review and the five stars! We’re thrilled to hear that your experience has been such a positive one. Hazel and the rest of our team are truly dedicated to providing responsive and thoughtful support, and we’ll be sure to pass along your kind words to her.
We’re grateful to have you as part of the Roots community, and we’re committed to continuing to make your home a place you love.
AS
Augusto S.
The 6% penalty is applied over your own…
The 6% penalty is applied over your own money.
What is standard in the market is for the penalty to be applied over the returns/gains only not overall. With this in mind, if you apply 10 K and withdrawal six months later, they are the ones who make profit, which is insane.
Response from Roots Investment CommunityApr 1, 2025
Hi Augusto,Thank you for taking the time to leave us feedback, it is important to us. We tried to give you a call but didn’t get through. First off, we understand where you are coming from, and are so sorry to hear that you left with a negative experience. We always do our best to keep fees low and to make real estate investing as accessible, and liquid as possible to everybody within our ecosystem. We also pride ourselves on being 100% transparent up front so that there are no surprises or hidden fees throughout your investment journey. Unfortunately, as much as we aim to make this as frictionless as possible, real estate isn’t an asset or investment type where it’s easy to move cash in and out of. To be clear, the 6% you are referencing is not a penalty, and is only applicable if you withdraw your investment within the first 12 months. After a year, there are no fees whatsoever to take your money out. In general, real estate investments are excellent long term investment options, which also include favorable tax treatment for holding periods > 1 year - and are not generally as attractive for short term investment/savings strategies. As a very low-fee & investor friendly REIT compared to others in the market, we do incur high administrative and platform fees to support our entire community, which is where that money goes towards. Please don’t hesitate to call or email us if you have any questions or would like to discuss further. Again, we appreciate your candid feedback and hope you have a great day.
IS
Ianthia S.
Katie is AWESOME!
Katie is AWESOME! When I was at my lowest with losing a family member, Katie supported me and provided me with what I needed so that I could keep moving forward! She's very supportive, caring, and an excellent listener. Whenever the house has any maintenance issues, she quickly sends someone over to resolve the issue. I wouldn't trade Katie for anyone else in the world! She's a keeper ;)
Response from Roots Investment CommunityMar 22, 2025
Katie truly is a gem, and we’re so grateful she could be there for you when it mattered most. Your kind words mean everything—we’re lucky to have you both apart of the Roots community!
BH
bruce H.
Where to start. In 2023 I was taken by the impression…
Roots let you buy in at only a hundred dollars. When I started, in 1989, a Franklin was the lowest buy-in offered by anybody. Thank you Scudder funds. It was a reach at $4.25/hour. You can find it, somehow. Do it. Start now or work until it kills you.
In 2023 I was taken by the impression that the S&P 500, my friend for most of the last 4 decades, was again showing signs of "excessive exuberance." I started actively readjusting my 95% stock portfolio toward tangible assets, specifically guarding against the results of dilution of the fiat currency. God isn't making more land, so that will rise in real value, not just in shriveling dollars. Roots is my sole play in single family residential real estate. Their sales pitches will give you why I went this way instead of buying a fixer upper near where I live. I didn't buy home builders because a quick internet check will educate you about their engagement in a race to the bottom on quality.
We all know why prices have continued rising since rising interest took the legs out of the family buyer market. Big investors are returning America to it's pre WW2 history where most people DIDN'T own their home. If you can't beat them, you can beat them to some of the houses. I buy farmland through a reit that partners with farmers to sustain family farming. I buy houses through Roots. You can join the big boys without becoming part of the problem.
This does not seem to be hurting me financially. Yes, it was an unsustainabely wonderful 2 years on Wall Street. Yes, Trump's election might push the reckoning back indefinitely, but that is time given to us to act. Roots returns, so far are a bit better than average historic reit returns, and that is good for me.
Until the national debt starts actually dropping, something that hasn't happened in my life, then the risk remains that an administration my decide to "pay" it by collapsing the currency 90 or 98%. They won't announce the plan. They may not even understand money enough to plan it. This is not the generation to bury cash in a jar. Roots houses will be worth something in whatever is left of the currency, in that years numbers. That is how to win inflation instead of being wrecked by it. In the mean time your investment grows quietly, untaxed. And you can get in for 5 or 6 cents on this month's rent dollar. Do it.
Response from Roots Investment CommunityFeb 11, 2025
We’re honored to be part of your journey and appreciate your trust in Roots. Here’s to building wealth together!
SR
Shah Rukh K.
Hello How can I invest
Hello How can I invest
Response from Roots Investment CommunityFeb 11, 2025
Hi there Shah! You can get started by clicking the "Invest Now" button on our site at www.investwithroots.com
JH
Jamal H.
Check Display
This company charges a high withdrawal fee, The website is slow and not east to navigate,The aim and objective of this company is to lure you to keep adding money. i have mentioned a substitute high up in my bio display pics for a higher profitable experience. i hope my review helps someone.
Response from Roots Investment CommunityJan 15, 2025
Thank you for sharing your feedback. We’re sorry to hear your experience with Roots hasn’t met your expectations. Regarding the withdrawal fee, we do charge a 6% fee for early withdrawals within the first year to encourage long-term investment growth, but after the first year, there is no fee at all. We also aim to keep our platform as smooth and user-friendly as possible, and will continue working to improve it.
Our goal is never to pressure anyone into investing but to offer a transparent, values-driven opportunity to invest in real estate that creates benefits for everyone—including our renters. Our fund has consistently aimed for returns of 12-15%, reflecting our commitment to providing both meaningful growth and lasting impact. We hope that over time, you’ll see the value in what we’re building, but we appreciate your perspective.
CW
CYNDI W.
Diversification for the win!
For me, Roots REIT is a great way to diversify my small investment portfolio. Returns are much better than bank savings accounts or even CDs for longer-term savings. In addition, it's good for the folks renting the properties. It's a win-win!
Response from Roots Investment CommunityJan 15, 2025
Thank you for the amazing review! We're glad to hear that Roots is helping you diversify your investments and achieve returns that go beyond traditional savings options. Knowing that you value the win-win impact of supporting renters while growing your wealth makes what we do even more rewarding. We're thrilled to have you as part of the Roots community. 🌱✨
