A cryptoasset broker - made for every investor. Invest commission free with the tools that you deserve.
Voyager (investvoyager.com) has 243 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
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Herc
Will not let users withdraw their money. Refuses to answer customer emails. Neglected to inform customers which banks are not supported. Does not honor the 5-10 business day window. For all crypto investors, PLEASE PLEASE PLEASE Avoid this app!!! You’ve been warned!
John M.
Horrible experience! Do not use Voyager! I have been waiting 24 days for several crypto transfers to other wallets ($3600). This IS NOT a banking issue. Customer support has ignored all emails and my asset are still stuck in "Pending" mode. I am afraid to move my remaining assets out in fear they will be lost forever. This is not an isolated incident, simply check social media to read THOUSANDS of complaints from others with similar issues. Filed a complaint with the Consumer Financial Protection Bureau to start.
Bryan K.
I’ve had multiple deposits pending for over a month. They are essentially frozen in the mean time. I am but one of thousand on social media with this same issue. During that time Voyager has provided shifting excuses from security to blaming their processor. They’ve provided various timeframes forms resolution none of which the followed through on. Their customer service has gone silent for weeks. Can you imagine a bank behaving in this manner?
Tyler Y.
DO NOT USE VOYAGER. They changed my deposit address, making it so I can no longer access the funds I sent to the original address they gave me. They have absolutely no support. They have essentially just stolen my funds - and committed fraud. Stay away from this platform.
Queen Q.
SCAMMERS & THIEVES. SAY AWAY UNLESS YOU DON’T WANT YOUR MONEY. Can’t deposit funds, but if you do they steal your money so you can’t withdraw it. Or will close your account with money in it. And don’t respond to anyone. They have a phone number. Good comments about this company are FAKE. Peep they didn’t even claim their business on here. I wouldn’t either with these complaints.
Jernt
If I could give them 0 stars I would. Stay away unless you like people stealing your money.
Chengan G.
Registered my account on Jan 30 and they told me to verify. So I got my information to verify and it took them 2 weeks. I think a drivers license office is faster than this. I signed up because I can buy certain currencies but I can't withdraw them. So I tried to move to a different crypto and convert to the currency I wanted via Evonax. Guess what? My balances I have put there 2 weeks ago are still pending and I can't withdraw. I contacted them 3 days ago, waited for 2 days. No answer. Sent another email... No answer. This is absolutely the slowest and worst service I have ever used. I'd rather deal with Comcaqst than them.
Grant Joseph M.
It took 18 days but I finally received my withdrawals from voyager not sure what was going on thankful to have finally got it.. still I’m done with voyager it’s a shame because I did really like the app.. this is an update to my previous post
