inthecloudsReviews of intheclouds.io

Beside the time it took to ship out everything was prefect

Intheclouds prepared a double vinyl album with the set list from a concert that my daughter and I attended. Added personal pictures to the album covers and labels. Perfect and memorable gift for my daughter, and I have ordered a second copy for me!

The company has not responded to my 3 emails. I have been waiting for about 8 weeks. Please, someone needs to do something, this is ridiculous. I hope someone at the company sees this and actually does something about my order instead of a “we are very sorry about this” note. Any information or response would be greatly appreciated, as you already missed the birthday that I was planning on giving this for. Order #ITC29576

very happy with the end result. wish you guys also had a feature for labeling the spine but i'm so so happy.

Exclllent product and great turnaround time. Communication is lacking as I tried to email twice with no response

Never recieved my order, and customer service has stopped responding. They literally just stole $100 from and then never responded again

It was my last resort as no other custom vinyls are made in my area, unfortunately I should have read the reviews and avoided it as it's been a month with no response from any emails I've sent, they took the money and left and I'm really worried that I might never receive it, I ordered it over 2 months in advance so it can come in time for my anniversary but guess not :/ as of today it's been 4 weeks exactly edit: as of today I've sent 16 emails already (been spamming 2 emails a day trying to get a reply to no avail) 100% do not order from them, I'm going to be trying from different email addresses and if by the end of January nothing happens I'll be disputing my charge edit after around 2 more weeks: they've asked to reach out to them but haven't replied to anything since December? Something weird is that they're only contacting me from my email under the name Emma but not Hadeel (even though the order was under Hadeel) not sure if it's racial profiling but it sure feels like it. They've responded for 2 days telling me processing time is up to 8 weeks but after that back to no contact. As you can tell it takes a lot of energy and hassle to get anything out of them so my review is unchanged, I hope atleast the quality is good if it ever arrives so I can feel better final edit: I got my refund in my bank account after i told them to cancel the order and went back and forth on emails, I'm lucky to have actually gotten one rather than ignored like everybody else in these reviews, I wont change my rating but it was truly an exhausting experience

Ordered almost a year ago and still never received the custom CD. Reached out multiple times and they always said they were “working on it” but obviously that’s not true. Reached out for a refund as well since there was no deliverance of the package and got no response. I would not recommend this, and it seems to be a scam or at the very least a very poor business.