inthecloudsReviews of intheclouds.io

i didn’t want to have to do this because i get what it’s like to be a small business owner but i simply cannot deal with ghosting/being rude to clients. backstory: i ordered a custom vinyl around 1.7.2024 as a valentine’s day gift for my partner. when i ordered i MADE SURE to check what the estimated delivery time is it said in two DIFFERENT places on the website that it would be about 4 weeks, so i was expecting maybe 5 weeks max with shipping included. so i proceeded with my order and understood it may get there a couple days after valentine’s day but no more than a week over. i carried on with my life and checked on the order a couple days later (because i hadn’t heard anything). i wanted to make sure i had done everything right and they weren’t trying to reach me for any reason. i had only received a confirmation email which honestly didnt bother me much because i figured that id get an email when they began working on it, at this point i had no complaints because they were doing me a favor and i was grateful it’d be getting here on time. however i did go ahead that same day (around 1/10-1/15) and just check out their website to confirm i didn’t mess anything up but also to see if they had anything mentioning what the process was usually like. on the website i was just scrolling on the custom vinyl listing and noticed the processing time had changed, it was now 6 weeks, i made note of it but didn’t think anything of it as i thought it shouldn’t have affected my order because when i ordered it stated FOUR weeks. i thought on it for a couple days and just decided to reach out to the company because i wanted to be safe (if i seem anxious about this, i am, my ENTIRE present and night is planned around this). i was very polite because as a small business owner i get how stressful the holiday times can be but also how when a customer reaches out they can be nasty. i sent my FIRST email (1/22) and just asked for a progress update or maybe a estimate on when it would be done, because in my head i had ordered it over 10 days ago and we were almost at the 2 week mark so i figured they’d have some form of estimate. they respond to me referring to me by the name of “michelle” my name is NOT michelle idk where they’re getting that name from as that name was not mentioned ANYWHERE in paying/communications. however this was the majority of their response “ We regret to inform you that we are currently experiencing a backlog, resulting in a turnaround time of approximately six to eight weeks for our orders.”. in my head i was basically like w t f because how are you going to tell me that i ordered because it was going to be on time but you’re now telling me i could be getting it 2 MONTHS after ordering, and to not even reach out given that when i ordered it said 4 weeks?? my response was this “ i understand. it is a bit irritating to hear that now as i was told upon ordering that it would be 4 weeks.. if i knew it was going to be 2 months i would not have ordered as i needed it for when i placed the order. is there an expected delivery date???” i am obviously pissed off at this point because who wouldn’t be but also yelling at some robot won’t help anything. the response i was given by said robot is the same as the last message except it says “ we are unable to provide specific details regarding the delivery date. We understand the importance of receiving this information, and we apologize for any inconvenience caused by the delay.” i have since reached out THREE more times and have never gotten even acknowledged. i hope i get some sort of response soon as my order was supposed to be shipped in the next couple days according to the original turnaround time. i would just say to order from somewhere else. the fact the have NO number to call, SH!TTY communication, and will straight up not respond to messages is concerning and a major red flag. i wish i would’ve just ordered from somewhere else but at this point i cannot cancel my order. i hope this helps someone and i just hope my order gets here on time and not a month from now.

Totally disappointed. Still did not received my order. it was to be ready first week of January, the shipping label produced January 25th but the package still not shipped (Feb9th). Sadly i was really hoping for a more reliable company as i wanted to order few more...

my messages went unanswered for months. i wont use this company again.

It turned our super great thank you very much, my dad is going to love it.

I just received my custom vinyl ordered from In the Clouds. I ordered in late November of 2023 and it is now early February 2024, so the processing time did take longer than expected. However, the record quality was amazing and the record sleeve I designed came out perfectly! I was a little worried about the quality of the item I would receive after reading these reviews, but the sound quality was perfect in my opinion. I got this record as a present for my boyfriend (who is a much more experienced record collector than I am) and he agreed that the sound quality was great. The wait was well worth it for a custom record and sleeve!!

First of all, I ordered a Custom CD back in december and it is still order place, second they have not responded to any of my emails about the status of it. They said it would be 3-4 weeks and it is far past that now, I wouldn't be suprised if they didn't make it. I do not reccomend, and I don't like leaving negative reviews.

Placed an order (#ITC29982) for custom CD back in Dec. Still waiting. Reached out multiple times got no response. Want a refund!

Was supposed to be a Christmas gift for my father. Took forever to get, even after I sent many emails with no response. Poor communication and poor quality sound. The sound of the record was terrible and not worth the money at all. Use a different company!!!!!