Interval InternationalReviews of intervalworld.com

We have been a member with interval international for 20 years and to this day we have not got any availability for the destinations we want to go to including anywhere in England or Scotland for January and February next year our 4 weeks from Marriott over the last two years had to be given to interval as we could not use them due to COVID, guess who owns interval international MARRIOTT they should be ashamed of themselves avoid both by all costs

I am so unimpressed with the very poor service. Between CLC world and Interval International, they are an absolute rip off and scam. CLC sold me the Interval arm of the trial, and this was the compelling reason for taking on the trial in the first place. I have spent £4k and have only managed to use two out of the 5 weeks, for numerous reasons. I transferred two weeks from my trial membership soon after we became members so we could book a long-awaited holiday in Sardinia. I tried for over a year to book these two weeks in Sardinia and I was on a waiting list ...no luck. This is not the holiday dream scheme that was sold to us by CLC World. Interval extended my membership in March 2020 and Covid struck. I paid a further £460 to extend the weeks deadline on two occasions. I have now been told that because I am no longer a member, I cannot book those weeks. I was outraged as I said it had been impossible to book the weeks, but Ilona Kavanaugh informed me that "the Covid situation was irrelevant, and I should have taken the two-week holiday before they expired. HOW?? I reminded her that they had not expired as I paid over £400 to extend them and they are still showing as valid, on the website until June 2022. She would not let me talk to her senior, Kiki Staikou as she was unavailable and said I could not talk to Kiki's senior Rebecca Wood either. She assured me they would get the email if I sent it to the generic customer relations email. I will wait and see! I am not happy at all!

If there was a zero - I would have given it!! THE rudest customer service (if you’d can call it that) I exchanged 2 weeks as a trial member of CLC world - no hope of been able to find us a holiday anywhere, I have just spoken to the most unhelpful & rudest person when querying my expiry date! AVOID THIS COMPANY AT ALL COSTS!

What I was afraid would happen finally did. One of the owners used my week. Yep! Do you want to hear the 3 hour tour? Well, let's start by saying, it has been one hell of a year and a half. I am shocked that I am not an alcoholic. Maybe we all are. So...way back in February of 2020, I purchased a week at a time share because I was suppose to attend a convention in May of 2020 in Las Vegas. LOL! Well, we all know what happened to that. I paid a $69 guest fee, a $99 upgrade, and $209 for the week. I was so excited. Well, when covid hit, and the certificate (which was in my name) was cancelled, it went back into the owner's name (the one that sold me the week). No worries, how long will this last??? A year and a half later, I just say who the hell knew??? Well, May of 2021 I was not able to use the certificate either, and had a terrible time trying to use the certificate because it was put back in the owner's name. After a long process of extensive phone calls...guess what??? YES! The mangagement extended it by three months, to August 23, 2021. Well, I couldn't get access to the certificate, and I was able to extend the certificate 6 months until February 23, 2022 for another $99 for an extension fee. Yes! It only cost me $476 in total...yippeeeeeeee, and they put it in my name (thank God). Easy...right? Not so fast. I couldn't find anything to book, so I just booked a little hole in the wall at the Westgate in Las Vegas for Oct 2021 (my birthday week). I am so excited... I don't get my 2 bedroom suite, but I just want to go somewhere, because I haven't been anywhere since November 2019. Then, I cancelled the reservation because I had surgery. That's right. It's not like I went on a flight into space. I had surgery. I figured I will wait to February to go somewhere, because I started a new job, and felt so happy to get a week off from this new job. I mean I could have not had the surgery. Is it really that important??? Hummmmmm...Soooooo, they cancelled the reservation, AND gave me my original certificate, which was the 2 bedroom suite (in the owner's name). I just received a call from the other owner, saying the woman who sold me the week in the first place has used it. So there is a $476 gift to someone I don't really know. I WILL NEVER DO THIS AGAIN. I appreciate all the patience by the staff. However, I work retail, and have a handicapped daughter, so a $476 vacation is a lot to me. At the present moment, I really want to cry. I do. But you know what? That owner who took my week (of course, now that we can travel), that is her bad...not mine. The staff at Interval World is terrific. I have to say, that the customer service is really great. However, this certificate thing is a mess. I had absolutely no access to my certificate, so what I thought might happen did. This is very disappointing. I don't get a vacation, and I don't get my money back.

After 20 Years of membership, we have decided to cancel our membership. My wife is a teacher and a university professor with very few weeks available to get away so we always book many months in advance to ensure availability of rooms. In February, we booked the week of July 31st at the Veranda Beach Resort in Sarasota. In May, we were advised that the resort was under partial renovations and the pool and spa were closed. We wanted to cancel, but were persuaded by Interval to keep it for lack of alternatives and that at least we could take advantage of the beach. Yesterday, we received an email from the resort management stating that the beaches were plagued with Red Tide toxicity and would also be closed. We explained the situation to Interval International, and asked for a cancellation and refund of the $209 we paid. This is now a Force Majeure issue of “Act of God” and proper ethical business practices would beckon full restitution of monies spent, especially to a long time member. Sadly and much to our dismay, Interval International did not see it this way. They gave us two choices. The first was to book an alternative week NOW for a week prior to December 15, 2021 for which there would be no charge. As I mentioned, we book very early because my wife’s career affords her very few weeks to choose from, and as it happens there was nothing available. Option 2 was to forego the $209 and book another week within a year and pay whatever fee applies at the time. Then there’s Option 3 - keep the Sarasota reservation, and risk infection and illness from the Red Tide toxins or stay cler of the beach. Did I mention the name of the resort w the Veranda Beach Resort? This, after 20 years of membership.

Bruce in customer service is angry, rude and unprofessional.

Absolute rip off no holiday places to go after paying another £124 to extend our dates, which is a voucher, They would not let me speak to a supervisor or manager to get our money back Do not exchange with interval as you will be very disappointed especially during Covid with no where to go due to lockdown

My own thoughts are that Interval International are not interested in dealing with their customers one iota. I have been waiting now for over 2 weeks for a response to my email enquiry and their helpline charges are an extortionate 6p a minute. There is no way of contacting them through Twitter or Facebook. I have a weeks holiday expiring on the 31/5/21 and ignoring the fact that I have not be ale to use it in the last year for Covid reasons my only option is to pay them to extend it (And this in itself is no guarantee). I really do not know what they do for their membership fees other than let you search their website for an exchange which rarely turns up any results so you have to give them money for them to alert you when there's a vacancy. It is no wonder timeshare has such a bad reputation.