Interval InternationalReviews of intervalworld.com

We used our Vistana points to stay at the Sheraton Desert Oasis for a week and decided to purchase a Getaway week through II to extend our vacation to 2 weeks. We purchsed a 1 bedroom unit with a full kitchen and king bed. 3 days prior to check-in I received a phone message from an Interval Representative saying there was a computer error on their end and we were instead getting a small 1 bedroom unit with a partial kitchen. This meant we would have to move units although we paid for the larger unit. But what's more egregious is the message we received which was cavalier and unapologetic. Nothing referencing the inconvenience they created by having us move condos in the middle of our vacation or compensation whether in a monetary form or a free bonus week. I am appalled at the lack of customer service on an issue that is solely Interval Internationals problem, not ours yet you wouldn't know it based on the unprofessional way in how they've handled their mistake.

Stonewalled! Interval International customer care is just awful with this company My wife and I recently visited Puerto Vallarta in Mexico with 2 friends and stayed in the Lindo Mar resort using an exchange voucher (a gold holiday week with Marriott Vacation Club Marbella) with Interval International, On the second night our bed was surrounded by cockroaches, a very distressing situation. The hotel moved us and on opening the wardrobe of the new apartment there was another cockroach right there on the wall causing my wife to have a meltdown just wanting to leave the premises immediately. We called I.I asking to be transferred somewhere else in Puerto Vallarta pointing out the rooms were unfit for human habitation. They have many properties in the area and though we pointed out another resort on their books, the Costa Sur, had availability they were unwilling to offer us anything at all except a refund of our booking fee and another resort certificate with a 12 month expiry date. The hotel were sympathetic but were unable to refund us as we booked through a third party, In short, we were left on the roadside with no accommodation eventually booking into the Costa Sur. I have written twice to Simona in the customer relations team replying to her facetious email asking if we found alternative accommodation OK and received no reply but it seems stonewalling is the way this company deals with reasonable complaints. It is so infuriating to see the words ‘customer relations associate’ in regards to this company, perhaps ‘can we nickel and dime you for a few more dollars associate’ would be more apt. It’s such a shame we have to deal with this company as Marriott owners, run a mile if you have a choice.

A complete scam! Cancel before your three days are up. This is a terrible purchase and I feel like an idiot for wasting so much money on it. You only have three days to cancel after purchase, look into what you bought. Things are not what they tell you. I feel terrible for throwing away my hard-earned savings on this.

I was unable to use my Marriott timeshare in Aruba due to covid in 2020. It was deposited into interval and I have until the end of this year to use it. I must book within 4 months (no availability), and even if there was, I cannot split my units as I have always done. These restrictions are unfair to the consumer.

Not even worth one star. The whole company is a joke!!! Im not wasting any more of my time to write a review to say how crap this s#### is !!

Have been waiting on the phone for 91 minutes so far!!! Disgusting - we are paying for a service- what service???? How are this company still going? That’s without the awful service we’ve received to date. This company just wants your money and doesn’t give a fig for their customers

booked a resort on getaways Feb 4th for Mar 26th - April 2nd got a call March 14th by Raquel 305-925-6607 stating they were sorry but had double booked or room and as of today March 19th have not resolved this and we have already booked 6 airline tickets 2 rental cars and a fishing charter all non refundable and Interval says they are not responsible for any loss

Absolutely fantastic, can't fault it a bit, been booking on the website using the cash getaways and getting some fantastic deals on accommodation in various locations. Easy to use and great choice of hotels. We're booking 2-3 holidays per year and find it to be great value for money.