Van Lines & MovingReviews of internationalvanlines.net

STAY AWAY FROM THIS COMPANY. What a ride it has been... from start to finish. Quotation: extremely pushy, lack of information. They never asked for the measurements of anything we were going to ship. Why? Because the quote value means very little in the end. They take your stuff and then send you the invoice. You want your staff shipped, you pay. Invoice: they sent us an invoice that was completely off with items and services we never requested. They corrected it in the end but there was quite a bit of back and forth. Extra costs are also to be expected at delivery. Shipment: a little over 6 months for a move from Las Vegas NV to Rome Italy; initial estimate: 8 to 12 weeks max. They offered a ridiculous $300 compensation for a $12.5k international move. Pick-up and delivery: they work with local partners who have a much more ethical approach to business. We had a good experience with teams at pick-up and delivery: fast and professional. All this led me to do some post-delivery research online to find out that International Van Lines used to operate under a different brand: The American Movers. You can look them up on Trustpilot. They had an issue of reputation, insomuch that Trustpilot had to close their original page due to fake reviews. Hence, they went through some sort of rebranding and, as of today, have a 4.6 score on trustpilot from 48 reviews. Likely all fake again. They are unprofessional at best, scammers for most people who do not understand the complexity of international moves. We experienced the majority of the issues people reviewed them on. TERRIBLE EXPERIENCE. People at IVL we have worked with: Jason, Paula, Lisa, Nico. Just so you all know. International moves are not easy but I am sure you can find much better companies out there. We are glad our stuff made it to Rome in the end and decided to not even bother filing a claim for the things that got broken and damaged. It would just be a waste of time.

My move was from Atlanta to Miami for a three-bedroom house. IVL packed, loaded, and transported our furniture and personal belongings. they were easy to work with, the cost was fair, and I had no problems with the move. They get a good review from me, and I would use them again if I had to.

I was super stressed about moving and I didn't know what I was going to do until my friend told me about IVL. They were super easy to work with and they gave me a price up front. They arrived on time and the workers were friendly and efficient. I would recommend IVL to anyone who is moving and would use them again in the future.

I love what they do. They have friendly service and fast work and I was really impressed by them for the first time that I used them. And I would definitely use them when I want to move in again.

North Miami Beach, Florida I hired International Van Lines for a local move from Ft. Lauderdale, FL, to North Miami Beach. The move was for a 4-bedroom house with a few complicated items such as a grand piano, grandfather clock, and paintings that needed special attention. The reason we chose IVL is based on a couple of referrals we received from friends and family. We also liked the fact that they gave us a guaranteed cost rather than an estimate which can go up after the fact. My salesperson Justin was great. He and Michelle made sure the guys were at our house on the agreed-upon date and time and that everything got delivered without a hitch. I would like to give a big thank you the moving team. They are the real MVPS and worked very hard in the hot Florida sun to get our move done within a 24-hour period. I had a great experience with IVL and will be recommending them to anyone who asks me for a move.

Terrible experience. Had a cross country move booked with this company and they blatantly LIED and told me that they would be able to deliver my items in a truck under 53 feet (I live in a gated community so made it clear before booking with them that this would be a requirement). I passed on other moving companies specifically because I was told that this move could be done and would not require additional delivery shuttles etc. Upon my move day, the movers told me that my point of contact Christian and Danisha Law blatantly lied to me and that the delivery would indeed require a shuttle which means over $500 of extra fees. When I contacted Danisha, she was incredibly rude and dismissive and told me she would contact me a week later. What a joke. How is this acceptable customer service, to blatantly LIE to your customers?! Will post far and wide about what a terrible, unreliable and rude company this is. They will never see another dollar from me!

We contracted IVL for a move from Chicago to Miami. We hired them to pack our home and store our stuff for three months while we secured our new home. A lot went into the move, so I was very nervous about choosing the best possible moving company for our needs. We decided on IVL based on the level of professionalism on the first call. They were prompt to reply with a quote and answer all my questions. I also felt comfortable because they are carriers, not moving brokers. The people that came to do the move were on-time and efficient. They did a great job with packing and making sure all my stuff was protected from any damage. Once we found a home, we had IVL do the delivery of our goods, which also went well. They did an excellent job with unpacking and setting up all of our furniture. I was pleased with the outcome and would plan on them again if I had to move.

I have never written a review like this but consumers need to be aware. If you are comfortable having your personal belongings picked up and having zero communication until your truck is within 24-48hrs of delivery, IVL will work for you. This however doesn't work for me and I will never use IVL or recommend it in the future. Once my belongings were picked up, my IVL account manager (Karen) and dispatch point of contact (Carlina) didn't answer one email, phone call or voicemail. 20 days later and still having never heard from them, a driver from a contracted facility called to tell me he'd be the one delivering my things in 1-2 days. On the day of delivery, we were told that unless we have a check for IVL he wouldn't deliver our things. This is the only time IVL customer service called me, on request of the driver. My move was >$10K and they didn't care about me. They won't care about you either.