International Van LinesReviews of internationalvanlines.com

IVL promised delivery on July 19th (which is why they got my business), but furniture was delivered until July 27th. No communication was made about the delay, they also over charged me on pick-up and did not return my call or emails about the over charge. The were very quick to want to charge an additional deposit when I added 2 chairs to the initial estimate. Originally I was going to have them pack the kitchen and other miscellaneous items, but I ended up packing the kitchen and most artwork. I only had them pack pillows and several pieces of artwork. I was still charged for packing and supplies. I have called and emailed numerous times and the overpayment has not been resolved nor has my claim for missing bed frame pieces resolved.

International Van Lines is by far the worst company I have ever come in contact with. I spent hours researching moving companies and had several calls with different companies. The sales person who I initially dealt with couldn't have been more helpful and attentive. Little did I know that all of the "yes's", "no problem", and "we are flexible" were all just lip service to get the sale. Not one thing that was promised and explained to me came to fruition. Once I signed the contract and made the deposit it was as if I didn't exist. Multiple email follows ups with no response. I had simple questions regarding my move with no communication from IVL a week prior to moving. I got a voicemail the day of my move at 7am that "the truck broke down and they would have to come tomorrow." Well, you can imagine with a long haul move and needing to be out of our home for the new tenants thus casual message sent everything into a tailspin. I called the dispatcher to ask what happened and they told me "it's Monday and it's July, we are busy and don't have a team or truck." Well, why commit to that date? They also make you commit to a backup date and sell it as a date if there is bad weather. Not because they actually aren't staffed to move on the requested day. I was so frustrated I emailed Josh the CEO. I assumed that with their Forbes rating and being the "best" he could connect me with someone who could help. Wishful thinking. My email got passed to a women named Daisja who told me "Josh is traveling internationally and can't respond." I travel internationally regularly and am able to respond to business emails. Regardless, Daisja gave me a form response essentially removing any responsibility from IVL and not acknowledging the horrible follow up and service until I highlighted it for a second time. She then promised to make my experience better and to leave her on copy on all emails going forward. The movers finally showed up and packed and loaded the truck. I was told by the mover that I would be contacted on where my things were. That was on 7/28. I heard nothing from anyone even though I sent two emails to Daisja. I finally called on 8/3 to see where my things were and to confirm the delivery date of 8/6. The associate said that no one intended to call me with an update. I was told the driver "would call me when he was close". Again, it was sold to me that there was as no issue delivering on my scheduled day and in fact if they were early or we wanted to have it delivered later they would store my things . Not true. I got a text at 6pm on 8/11 from the driver that I am delivering your things tomorrow at 8am. No flexibility. After paying $10k total for a for this move I could have done a better job myself. I sent another email to Daisja with Josh on copy and got a dismissive response telling me she worked in compliance and my customer service person was my contact (that person is also on copy on all emails and doesn’t respond) and by the way I now have a new customer service person I should contact. I am on my fifth one at this point two of which have never actually responded to an email. My goods were delivered with some items damaged and no labels on any of the boxes packed by IVL. IVL doesn't care about service or their customers. Once you're locked in that's the end of the story. Hopefully this review saves other people from wasting time and money with these scammers.

Beware of this company. They have had our belongings for two weeks they won't answer the phone only voice mail. We left multiple messages no response. We are stuck in a empty with nothing for two weeks now with no idea when or if our belongings will arrive.

DO NOT USE - A disaster from start to finish.

They packed all my valuable, fragile items haphazardly (none were wrapped, they were all thrown together in a box) which resulted in most being broken. They destroyed a sentimental, expensive antique piece of furniture. And much of my items had water damage. This is thousands of dollars worth of damage that they created with their carelessness, let alone the emotional damage of things that are important to you being destroyed. Do not, under any circumstances, use this company.

If I could give a zero I would. All of our patio furniture (6 pieces) are missing, brackets for dresser mirror and desk hutch are missing, leg on expensive dresser broken off, office desk scratched badly, office desk not fully assembled and driver/IVL employee refused to finish it, gave up on assembling one of the bed frames and did not finish, expensive paper shredder broken, only 1 guy showed up for the first hour to unload and assemble a 3 bedroom and one den house, second guy showed up but only did unloading and no assembly, other pieces were broken and or scratched. The driver/foreman would not take any input and was rude and never apologized or seemed concerned at all about the broken items etc. I have contacted Customer Service 4 different times with a promise to send me a claims form. Have received nothing. This was a terrible experience and I would never recommend using them.

1 Star – I would not recommend International Van Lines Unfortunately, my experience with International Van Lines was one of the worst customer service experiences I've had. The biggest issue was unexpected charges that I don't believe were made clear when we booked. After our belongings had already been loaded onto the truck, we were told we had to pay significantly more than the original quote. At that point, we had no real choice because everything we owned was already in their possession. The same thing happened again the night before delivery to New York, when we were told we had to pay additional fees before our belongings would be delivered. In my view, these costs should have been disclosed upfront, not after we were already committed. To make matters worse, our furniture arrived with thousands of dollars in damage. We paid an additional $600 for extra insurance, yet received only around $100 through the insurance claim. International Van Lines then offered an additional $200, which felt completely inadequate given the extent of the damage. When I raised my concerns with management, I was told that if I didn't accept the additional charges, my belongings would be placed into storage and I would be charged storage fees. I felt completely backed into a corner. What I found particularly disappointing was that the additional $200 was only offered if I signed an agreement saying the matter had been positively resolved. I declined because I didn't believe that reflected my experience. I'm sharing this review so others can make an informed decision. Based on my experience, I cannot recommend International Van Lines.

If I could give International Van Lines (IVL) zero stars, I would. From the beginning, the sales process was built on promises that turned out to be false. The salesperson assured me that my belongings would be transported on a dedicated truck and gave me a delivery timeframe that was a significant factor in my decision to hire IVL. Neither representation proved to be true. The problems only got worse after my belongings were picked up. IVL attempted to charge me an additional $200 “long haul fee” that had never been disclosed. After I refused to pay a surprise charge, IVL ultimately agreed to split the fee with me. Communication was equally unacceptable. A customer service representative assured me IVL would contact me as soon as a delivery date had been scheduled. Instead, I received a call from an unknown third-party moving company saying they planned to deliver my furniture the very next morning. Since no one was available at the delivery location, I asked that delivery be made the following day. They then attempted to charge me an overnight storage fee because of their own lack of communication. I refused, and IVL ultimately agreed to absorb that charge. This experience was characterized by misleading sales tactics, surprise fees, poor communication, and a lack of coordination. Had IVL been honest about the delivery process, use of third-party carriers, and possible additional charges, I could have made an informed decision. Instead, I spent unnecessary time disputing fees and resolving problems that should never have occurred. I would strongly discourage anyone considering IVL from relying on the promises made during the sales process.