International Van LinesReviews of internationalvanlines.com

I've had a horrible experience using International Van Lines for my recent move. I do NOT recommend using this company for your move, and am detailing my experience with them below: - The only satisfactory part of my experience with IVL was the timing of my pickup and delivery. My items were picked up and delivered within the expected window. I received my items one week after they were picked up. - My first frustrations occurred with the moving teams who assisted me. Despite assurances on the phone that the movers would wear masks, not all of the movers did so while interacting with me or moving through my home despite their advertised COVID-19 precautions. - I realized belatedly that the moving team marked almost all of my items as having pre-existing damages, which in many cases was blatantly untrue. The company uses a shorthand on their inventory description form, which I didn't decipher until later when I filed my claim. For example, both of my rugs were marked as "stained and badly worn", or possibly "stretched, torn, and badly worn". I honestly can't tell the intended description, but considering that both of my rugs were in excellent condition and already rolled up and packaged it seems that the company's policy is to mark nonexistent damages to minimize future claim payouts. - A number of my items were lost or damaged in the move, including a TV which was absolutely shattered. I filled out forms for these missing and damaged items at the time of delivery with my movers, and was told that IVL would be in contact about locating my items and filing a claim for damages. In fact, nobody from the company initiated contact with me and it was only after five weeks of consistently leaving emails and voicemails with various IVL representatives that I was even given a claims form. At that time I was also told to claim my missing items, which I am sure the company never tried to locate. At this time, several more weeks have passed and I am still waiting for any reimbursement. - I also want to note that IVL is not actually a moving company, but rather a moving broker. They contract out your move, so that while I've only had contact information for IVL representatives, my move was actually carried out by other companies. This has made it incredibly difficult to get any information about my move at all stages of the process.

Terrible customer service. I scheduled an international move to Denmark, understanding that there are port congestion which might lead to some delays. However, my frustration is the lack of response from the team when I asked about my shipment, it normally required 3 or 4 follow up emails before I can get a status update. Last time they mentioned my shipment had been scheduled for end of July, but now I received no further information, and they had not been responding to my emails at all. This is truly frustrating, especially it had been 4 months since I moved, and I didnt even know if my good have shipped out of the country already.

Do not use this moving company. This business contracted with another company to do our move and we had no idea this would happen - and now is claiming they are not responsible for the increased price or damage to our furniture because of this. We were asked to pay significantly more than the estimate. I was quoted one price based on the amount and size of my items and then charged a big increase when the movers actually showed up. Based on my experience, IVL is not a moving company and should not be considered a highly rated moving company. Customer service is only on the front end of the move. We have tried every method possible to get in touch with them on the day of the move to straighten out this increase in price and there was zero response. They knew they had us, we had to be out of our home and could not hire a new mover at that point - very sneaky and untruthful. We had an itemized inventory with a price and we stuck to the inventor. I filed a complaint with the BBB and they responded that they are only the broker and we have to take up our complaint with the mover - who by the way was very unprofessional and it was a very stressful moving situation. I did not hire that mover and would never hire them. And now will never hire IVL and will do my best to warn others. I now see lots of complaints and bad reviews on here. I wish I checked there before using them. The arrogance and poor business practice of this company is unbelievable, - shows how they no longer care because they have my money now and it is a run around to try and get help. I was then told to contact the carrier even though I had only ever spoken to people at IVL. I feel totally scammed and unable to do anything about it. Except maybe hire a lawyer. Overall BEWARE, I would not recommend this company. Lack of integrity in business practice.

International Van Line review I should have read the reviews. As most people have written so far, the process to schedule the move and evaluate the initial cost worked seamlessly: the videos of all rooms can be made quickly and upload in no time. But the problems started when the movers arrived. First four (4) movers were supposed to show up. Only the driver was there. He went through the house and evaluated what we had as if he had not seen the videos or the list of all our items. He told us it could be a little more expensive at the end because people in the office did not have his experience. We understood and signed the document, feeling we had no choice – it was not explained to us before the truck arrived and we were ready to leave our home. Then they started to pack our belongings… I should have paid attention to this part; I did not because I paid for it and assumed they would do a good job. Because they were only 2 people, it took two days to pack and load the truck (the second day two more people showed up at different time). Once the truck was packed they charged almost 30% more than what was quoted. We felt trapped and robbed, without realistic recourse. After getting our money, they still ask for tips.. We had to clean the whole house for food bags and boxes, empty bottles, empty rolls of tapes, broken boxes… it took about 40 minutes to clean what other companies have done after finishing their work. Before leaving, the driver told us that since it was a small move, it should arrived in 4 to 5 days. Two weeks and a half later, after multiple emails and unanswered calls, we received a text that the truck would arrive at 6 PM! We pushed for the next day – after back and fro, they finally agreed. The local movers were nice but completely clueless because half of the boxes were unidentified or scribbled in Russian. My wife had to stay by the door, opening each box, and directed the best that she could where they were going because nothing was packed logically. For example, my computer monitor was in a large closet type box with cloths, toys, some folding tables and chairs; large boxes – again meant for clothes- have been filled with books. They arrived at 10 am and finished at 9:40 PM. Around 10 to 15 % of our items have been damage, either by their incompetence in packing, by loading the truck, or while waiting in the staging area (which they told us multiple times while we signed up for their service our move would not stay in the staging area); many boxes have a been stained by a weird black liquid (we did not pack any liquid) or left in the rain somewhere, chairs stained, bed frame broken, frames bent, etc, etc. We took pictures, sent emails and calls to this unprofessional company, and so far nothing. After death in the family, moving is supposedly the second most stressful time in a family’s life. International Van Line made EVERY aspect of the move worst than it could be. Please, please, avoid them.

Crooks. The absolute worst company. I also fell for the rating information and I also had to deal with "trisha"and "melinda". They are both bullies. This is a broker. They are not the corporation. It is a total bait and switch situation. As soon as you give them their cut, they could care less. They wouldn't return phone calls or emails. When the "movers" arrived super late, they told me it would be 3000-4000 more. I tried to call the international and no one would answer the calls. No one. The movers kept pressuring me to make a decision. Also, demi told me that I would get free 30 day storage and that was a lie. Thank goodness that I have good friends. They rallied and helped me find new movers. Seriously, do not trust these people. I bet my stuff would have been damaged or "lost". Crooks.

First impression - great. The quote was quick and straightforward. But as soon as we signed the contract things have gone south. Absence of communication to begin with - they take time to email back and when they do, eventually, their - Trisha's - response pretty much says "we don't care". When you call for anything else but a quote you get a host of voice memos and end up in a voicemail. Delivery date after a storage period? Make sure you talk to the contractors ahead of time because IVL does not care. Extra services contracted via IVL - like moving a precious piano - we are still waiting for that to be completed....

Well I'm sure they'd be great if they'd only call me back to get a quote. I've called and called and called and left many messages for my coordinator and his assistant - all to no avail. Clearly they don't want my business. I've given up. If they can't even be bothered to give me a quote, imagine what they'd be like if there was a problem with my move.

We had a horrible experience with this company. I read a few reviews and saw all the “number 1” advertisements and decided to go with them for our move from Louisiana to Florida. The quote seemed fair. They brokered out another moving company from Texas and at pickup, even though we had fewer items than when we first received our quote (we sold a bed, two dressers, a sofa and dining room table) it was still $1000 over. I asked a lot of questions as to why but we went ahead. At this point what could I do? All my furniture was loaded on the truck. They said it usually takes 2-7 days to get there but they have to tell me it could take up to 21 days “but that never happens, we just have to say that”. They also send an email stating you can get updates if you email or call. 10 days later, we’ve heard nothing so we emailed for an update and get a generic copy paste reply with no answers or not estimated time of delivery. We called again the next day and were told our furniture had been dropped off in Houston, Texas and would be picked up sometime soon. No where on our estimate does it say our furniture would be dropped off anywhere much less in the opposite direction of where we were moving. It took 13 days to get our furniture. The moving company IVL booked to move our stuff showed up with the moving truck and two other vehicles with their girlfriends inside wanting to come in my house and use my bathroom IN THE MIDDLE OF A PANDEMIC. I have broken furniture, a ton of broken glass from smashed boxes, scratched mirrors and art and of course International Van Lines doesn’t take any responsibility. The movers also just set furniture that they took apart down on the floor and left it for me to put back together. Two desks and the bottom leg stands from two tv’s. Just threw the hardware beside it. They even set a large tv screen in a dog bed and left it. I’m not at all happy with this company. Hopefully I’ll never have to move again but you couldn’t pay me to use their company. We paid over $7000 for this move and now have to buy new furniture. Steer clear!!