International Van LinesReviews of internationalvanlines.com

Save yourself thousands upon thousands of dollars and use PODS instead. Will save you money and you won’t have to worry about missing items that never show up.

This was the worst moving experience, i ended up having to rent a uhaul and take an additional 4 days off work to complete my move despite paying them a lot of money and having a contract. To start with the company is just a middleman, they contract out with smaller movers to do the work. The mover they contracted with for my move had different rates and policies than what I had agreed to and tried to bully me into agreeing to them. Never once in the process of getting a quote from IVL did they tell me they contracted with other companies or talk to me about overage potential and what would happen. I itemized every piece of furniture and item I had in my house and it was on their contracted inventory. Yet the day of the move the mover would not take my items claiming there was no space despite them being on the inventory. They tried to force me sign an agreement to pay more to move items I had told them about. The company is trying to claim that that my items are oversized and trust me when I say they are not. They did not pack an entire room of my home despite paying for packing service. After the truck was loaded, I could not get any response on my inquiry for a delivery update for over a week and a half and then I was given less than 24h notice prior to the delivery. The moving company they outsourced to was rude and unprofessional. Their cost was the highest bid I received but because they could confirm a pickup date I went with them. Stupidly I thought I was also paying for quality service but I was so badly mistaken. I filed a complaint and they have completely ignored all the information I gave them and dismissed me. I am fortunate that I had options and wasn't stuck being forced to pay an extra $5000 the day of the move. This company will lie to you and try to extort money from you the day of the move. Do not hire them it is not worth it, you are better off selling everything you own and starting over.

Another place to review this awful, unethical company. They cancelled our move two days before because i questioned practices on their facebook page. Then they deleted the post. Id you watch BBB and yelp, after a few negative posts, there are always positive and non-specific posts. Others have noticed this too. They can never give you a firm price, never view your goods, tell you they are definitely moving you, then suddenly, closer to the move you learn you are contracted out——well into your schedule. They contracted me out to uninsurable companies. THANK GOD they cancelled us. We were very upset as we had to be out of our house in a few days, but it turned out to be a blessing. If you use them, don’t ask questions——they don’t like that. Read BBB and Yelp and every review you can find, which all have common threads.

Do not use this company! They just hire a cheap local contractor who will do a crappy job and keep your money. My delivery crew was literally hired that morning from the local Home Depot parking lot. While this inexperienced crew damaged all my crap, the driver just sat in the truck and did nothing. Over $5k in damage and they just left everything by the front door. Didn't reassemble any of my furniture. And then just lied and made excuses during the complaint process. Actually said they sympathized with the driver while admitting he violated company policy. Save your money and your stuff and hire someone else.

The absolute worst moving company on the planet! They are just brokers and hire the cheapest, worst movers. All of my furniture was completely destroyed. Chunks of wood, huge dents and everything was scratched. One chair is missing all 4 legs. How in the world does that happen. DO NOT USE THIS COMPANY!!! If you value your belongings, don't use this company!!!

They don’t answer the phone. Never call you back. Who knows where your stuff is or when they will deliver it. When they finally brought our stuff many of our belongings arrived waterlogged and moldy. My wife’s wallet was also emptied of cash and credit cards. Police were involved.

Worse moving company out there. Expect to pay double your quote and when THEY keep your stuff longer, THEY charge YOU for the extra time at about $1500. Then they farm out your move to a cheaper company and most of your stuff arrives broken and all they give you is the middle finger. Save yourself the trouble and just light your stuff on fire… this company is a joke.

DO NOT USE INTERNATIONAL VAN LINES. We had an absolutely horrific experience with this company. They were great and easy to work with on the front end—that’s how they get you in. We used them to move our belongings across several states and also stored our belongings with them. We were moving during COVID and searching for a home was more difficult than anticipated so we ended up storing our things with them for 5 months. This was our primary mistake. DO NOT USE THEM FOR STORAGE. Once it was time to move, they gave us an insane time window (we gave a preferred date. They “tried” for that date but stated it could be up to 21 days after that!!!!). Our stuff arrived over a week after our preferred time even though I called and spoke to someone at the company who said they should be able to get it to us on our preferred date. My experience is that everyone at that company will say what you want to hear to get you off the phone. When our stuff arrived is when the real problems began. Notably, several of our belongings were not on the truck, including our big screen television, a very expensive family heirloom rug, one of our dining chairs (can’t have a set with one missing), several of my son’s toys, our patio chairs, and a few other things I can’t even remember right now. Obviously we were very upset and worried our things had been stolen. Though they worked to return our things, their communication was abysmal. The moving coordinator, who was the only person I could get to respond to me, was horrifically rude to me on multiple occasions. He didn’t let me know what was happening (when stuff was arriving, what steps they were taking to retrieve our things) and other staff simply ignored me. I had multiple messages be ignored. When I escalated things to speak to their complaints department, they were initially great (as with all of my experiences with this horrible company), but then went on to ignore me and leave messages unanswered too. They did return our TV and rug (most important things to me), but naturally our television arrived broken. They hid behind procedures and red tape saying I signed such and such so they weren’t liable and “just fill out the claim paperwork.” So our TV was just broken and we were not reimbursed enough money to be able to replace it. They never found our dining chair (which makes our dining set now unusable so more $$$$) or patio furniture or some of my son’s toys. They claim to have gone to lengths to find these items, but only communicated the steps they took after I was so angry and upset about what was happening, it did not help to hear they had called customers on the route to see if they had my things. Why not tell me that you were doing this from the start? It would have helped my experience to know what they were doing to help, and I only learned what they were doing after I complained and harassed people to respond to me. It shouldn’t be this difficult to communicate with people. I waited to complete my review until I was done with the claims process. I haven’t even mentioned all of the belongings they broke in the move. Needless to say, after we spent over 5 figures with this company, they reimbursed us $700. That won’t even replace the TV with a comparable one much less the dining set or fix any of the things that were broken (my grandmother’s China cabinet for one). The claims department attempted to be reasonable but they also dropped the ball in communication. Letting emails go unanswered, saying things would be complete the next day and then not responding for 11 days, etc. I felt like a piece of trash during all of my interactions with them. They do not care about their customers and just want to get your money and get rid of you. I cannot beg you enough DO NOT USE THIS COMPANY. It was an incredibly awful experience. No one should cry because of how someone at a moving company speaks to them. No one.