International Van LinesReviews of internationalvanlines.com

In the spring of this year I contracted with International Van Lines to move my possessions from Mesa, AZ to Matamoras, PA. The pick-up was done very professionally by Reliant Movers LLC of Phoenix. The problems happened probably in transit and with the company (?) contracted in PA to deliver my things. The 50" TV was broken, one box containing handcrafted items went missing, the pole lamp went missing, the headboard from my bed lost a part, a bookcase was damaged and the wall in my new apartment bedroom was gouged. The deliverer wanted to give me a chair and wall hanging that was not part of my move so somewhere along the line my load must have gotten mixed up with another. He also changed the date of my delivery because he could not find someone to help him deliver. He certainly was a fly-by-night operator. I blame Reliant Movers for not vetting their counterpart on the eastern end and International Van Lines for their unprofessional handling of my move.

The driver was supposed to pick up my car on Aug 19, and the driver told me that he canceled my order 3 hours before the pick-up time. The conversation over the phone with the driver was rude, which included f*** words, and without providing the proper cancellation reason. I tried to call International Van Lines, but I had difficulty reaching out to the operator, where the dedicated operator was out, and her backup person couldn't be reached. I told the customer service call center that I wanted to escalate the issue due to my urgency, and she ignored my request and kept putting on the line to the backup person. After trying for 1hr, only the backup person reached back to me and tried to get another driver to pick up my car. With his conversation, I was told that my car could be left in the parking spot and the car key could be left somewhere hidden, where I didn't need to be present for the driver to pick up my car, but this info was conflicted with the later information. Another car shipping service company reached out to me and said that they would pick up my car on Aug 22. However, I was told by my neighbor that my car hadn't been picked up on Aug 23, which was one day delayed. My wife called to car shipping service company, and they only told us that they couldn't get a driver, which they never informed us so that we could rearrange our schedule. The driver picked up our car on Aug 25, which was 7 days delayed at this point. After the pick-up, we were told that the car would be delivered to our place on Aug 31 or Sept 1. However, on Sept 1, we were informed that the arrival of the car would be delayed again to Sept 2, and arrived at 10 pm after our calling. We had no visibility on the car shipping and only found out the fact after we called their service with multiple tries each time. The car should arrive on Aug 25, but it came on Sept 2, which was 7 days delayed. We had to spend an additional ~$700 to rent the car for another week. No reply from the dedicated operator after writing the complaint email and CEO was also included in the email. International Van lines have poor customer service and bad drivers. The entire process didn't provide clear visibility to the customer. Would highly not recommend their service.

It's hard to imagine worse moving company. They lie to you from the moment you start talking to them. First of all, they are a broker company, they hire some cheap companies to do their work for cheap but charge you premium for the brand. They would tell you to hire them because they are "best in market" but in reality they hire whoever is the cheapest. Second, before you pay them money they would tell you things like "your move will take maximum 5 days, we put in a contract 21 just in case of some extraordinary situation happens", in reality, as soon as you pay them money, they say things like "you signed a contract, we have 21 business days to deliver your thing". So be prepared to stay one month in a hotel if you hire this company. When I called customer service a guy would say things like "you changed your delivery date so many times", "6K is not much money, just wait 21 days". Absolutely disgusting customer service. Third, non existent customer service. You can never reach them. You can call/email/leave the message, but they just don't respond to you. The only people who are available are the once who take your money and make you sign up, after getting your money, good luck talking to anyone. Fourth, every single piece of our furniture was damaged! They also made a hole in our wall, damaged a staircase! We had a new house, just renovated, and movers came in with zero regard for our furniture or our house, made a literal hole in the wall. Please tell me how much worse it could be? Fifth, they will charge you so much more money than they initially tell you. They charge by sq.ft, so they would pack something tiny in the big box and change you extra. Also, they ask if 18 wheeler can come to the place and deliver furniture. We found out from neighbors and HOA that 18 wheeler will have no issues, however movers told us that "we cannot maneuver" and they asked for more money to get uhaul and deliver things on a smaller track. Sixth, on delivery they didn't assembly majority of our furniture and said "they had other deliveries". To sum up: broken furniture, damaged house, overcharged move, and horrible customer service. Please, please, please, do yourself a favor and avoid this company!

I cannot express enough how incredibly unprofessional my experience has been through International Van line through Cosmos and ultimately Fair and Square Transportations LLC. After 6 months of well researched, multiple quotes and lastly a Forbes article - we selected the highly rated International Van Lines for our TN to GA move in February 2022. 3 days before our move, IVL assigned our move to Cosmos Van Lines who then assigned our move to Fair and Square Transportation LLC. The owner of this company arrived at 8PM and tries to charge us ten thousand dollars more than our binding quote! Through the entire ordeal, I have concluded through documented evidence that the mover is unethical, racist, and unsafe. Every step of our horrific process has been documented and emailed to IVL but yet I have never received an apology nor an official response. Specifically, at 8PM, within less than an hour of meeting my family and 3 days before we had to vacate our home, the mover said that he was not Russian but from Soviet Union, that the reason people are dying in Ukraine is because they don't believe in God and that gay people should suffer and lastly, that (since I am originally from Taiwan) China will eventually take over Taiwan and i should just know that... We had no choice but to move forward with our move due to IVL's last minute outsourcing. Not only did we experience bait & switch (mover wants to add $10K to our Binding Quote because the 3 IVL estimates were a "joke" and we were threatened that he’d leave a portion of our household items. In addition to the harassment, threats of leaving our belongings behind and complete lack of disregard of customer service, we experienced the following unfathomable events: - the mover engaged in a heated argument (yelling and shouting) in front of myself and my grade school children where it ended with the local working crew storming out of the home and off the job - a heated debate where the movers knowingly packed and loaded onto the truck our specifically identified and state registered weapons / ammunition (which we discussed we would self move) then denied knowledge of it during loading process - lied about hiring local helpers instead posted Craigslist's and got random, unvetted - no background checked workers (did I mention we have 2 school grade children) - only had 2 people working late into the night - asked us to use our shower - then slept 2 nights in the the truck on our street - continued to call the local contracted movers "them blacks" and expressed to us that they were "lazy" even though we had specifically told him their names... and we observed that they took very few breaks and were hustling the entire time. Finally, when our household items were being delivered, they called the night before and wanted to deliver at 6PM and unload throughout the night and even begged us to pick up one of their helpers from 40 miles away at a bus stop… The mover also refused to provide carpet protection, citing that it has always been the homeowner’s responsibility. We all know this is inaccurate, but since we just installed carpet the day before, we did what we needed to do to get the nightmare behind us…. I have moved nearly a dozen times via corporate and private moves and this scenario is completely unacceptable and this particular business SHOULD NOT be allowed to operate.

If I could give this company less than one star I would. We decided to go with International Van lines because of all positive reviews on Forbes, USA Today and many “best moving company” websites. Our move was fairly simple a one bedroom apartment from Washington State to Texas. Boy do I regret this decision. First, we were quoted 6k for our move (which I realized was on the lower end for this long of a move. All was going well when we were receiving our quote and speaking to the sales agents. 48 hours before our move, we were contacted by “Mike” from MDA Relocation who said they were contracted to do the move due to high volumes. This was frustrating as I had asked Diego Mendez (sales agent for IVL) if they were going to contract out the move (like most big movers do) and he assured me this wouldn’t be the case. So after already paying a large deposit when booking the move we decided to move forward as we were moving in two days and would be unable to find another mover in time (our lease was up and couldn’t extend). The day of the move arrives and Mike and his crew arrive and show us the quote which was the same as IVL had sent us. After about an hour we were told that the “sq footage” we were allotted was full and if we wanted to have everything moved we’d have to pay more. He assured us that it wouldn’t be too much more so we agreed for them to continue. Once complete he then told us the new quote was 13k. More then double the one provided by IVL and that if we didn’t pay it he would charge us majority of the move and leave our goods outside. Having no choice we paid for the second third of the move. At this point we were 8k deep with this company. You would think it couldn’t get worse but it did. Two months passed with no word on where our goods were. Mike from MDA relocation wouldn’t respond. Jason Morgan and Shellita Selver from IVL took multiple weeks to respond after countless phone calls. Eventually (beginning of February we are told our goods would be arriving towards the end of February (our goods were picked up in December). After no show after no show and countless reschedules of delivery they finally show up. Every single box is damaged all over and with damp cardboard or furniture like everything was left out in the rain. Worst of all a third of our goods were missing. Mike from MDA Relocation said they had our products and would deliver in the next two weeks(have text messages to prove this) . As soon as our paperwork was signed we never heard from Mike again. 5k worth of goods gone. I’m sharing this with everyone so you seriously think before using either of these companies. They will blackmail you into continuing your booking and then steal you valuables. It’s no coincidence that every single dyson appliance (even power cords in separate boxes), our most expensive piece of furniture and tools were taken. Proceed with caution.

Everything was going great and according to plan until the person who is supposed to send updates on the arrival of my possessions in London went radio silent. It’s been four months since the movers picked up my stuff and I received one update about two months ago. Four emails requesting an update have gone unanswered. I understand that the war and covid are causing delays. But can’t they just write me????

Worst company ever. Do not use them. Bunch of shady people that will over shoot their estimate. Estimate means nothing, bunch of over charging and outsourcing to people that are trying to scam you and claim they are not accountable to IVL. Don't use IVL... better off moving yourself.

I generally do not write derogatory reviews but rather vote with my pocket and elect not to give my business to them as my experience can be an outlier. However, this company seems to capitalize on the fact that repeat customers, especially for international moving, is not a part of their business plan and they treat you as such. I was moving from Ohio to Quebec, a distance of around 500 miles, a move size of a small 2 bedroom apartment. Cost was on the higher side, 6000 but I elected for this as the reviews were great. We enjoyed our initial talk with the manager Nico, who helped us set up the move 5 months before the move date. He had iterated on multiple occasions that the move will take 3-5 days (which was later clarified as 3-5 business days, which we understood and took it as a mea culpa). Long story short, it took 25 days of miserable calling, poor customer support and “you will get your shipment when we are ready” attitude. Had we been treated humanely, I actually would have understood this delay. However, a few things frustrated me: IVL was a broker in my case without me knowing. I paid 2500 to them and they hired a company with the worst reviews I could find on google and one I actively avoided (AMS transportation, to whom I paid 3500). I would not have minded this if I was told about this at the time I signed the contract as when these smaller companies work for larger companies, they tend to behave better. I complained to Nico about this delay and the unresponsiveness of AMS. Nico was nice enough on the phone and over email and also said the timeline is ridiculous for a 500 mile trip, he will find out what is going on and get back to me. He did not get back to me on all 3 occasions where he promised to investigate what is going on. I was told when signing the final contract on my moving day that the “shipping delivery date” should be left empty as the exact date cannot be specified. But if I had discussed something with the dispatch, it will be honored. 25 days later, I saw this same contract that I signed and I now see “carrier’s convenience” written over the delivery date. Long story short, my experience was that IVL is a broker who takes a large sum of money without providing adequate support or responsibility of their hired company. Once they have your money and furniture, they don’t care at all as the chance for repeat business in this industry is low anyways. If you have no choice but to go with IVL, I would advise that: you do not make the full payment until your goods are delivered. Write in every empty part of the contract as they will write things in there AFTER you have signed. Once you have signed, request a copy of the contract to avoid these illegal alterations.