Maria J.
Definitely not transparent fees. Additional cost halfway trough the process.
Definitely not transparent fees. Our budget increased by almost 30% from the initial estimated amount. This increase occurred on the day of the move, with the crew already in our home. Lack of experience and diligence from the sales team. Learning: a company that does not allow you to compare apples to apples and oranges to oranges. We incurred additional costs halfway through the process when it was no longer possible to hire another provider.
Response from International Sea & Air ShippingSep 13, 2023
Dear Maria, We apologize for any inconvenience you experienced and understand it can be frustrating to have unexpected charges. We conducted a survey prior to your move which came to 943 CF. Your contract was based on a 20ft container which holds up to 1000 CF. When our movers arrived, they noticed you had significantly more items than were shown to our surveyor. You were notified immediately that you would require a 40ft container and the price would increase if you shipped everything in the home. We gave you the option to prioritize your shipment to stay within the original estimate. However, you gave us the green light to take everything knowing it would result in additional costs. The final volume picked up totaled 1400 CF. The survey report shows 141 items and our crew picked up 222 items, per your consent. As stated in our contract: The Final Price is based upon the actual weight and volume. If you would like to discuss anything further, please contact me and we will try to find an agreeable resolution.



