didier M.
what went wrong?i'm gonna tell you what…
what went wrong?i'm gonna tell you what went wrong ...everything !!my shipment was supposed to be crated and delivered to france by october 31th... everything came in in the back of a mini van with some damaged november 28th after complaining without any responses from a international shipping and moving compagny other than " we cant find a truck with a driver to deliver my shipment to my house ..absolutely unexcusable and acceptable. do not bother to call this buisiness who is associated with others incompetent moving compagnies if you are planning on shipping even a post card.
Response from International Sea & Air ShippingDec 18, 2023
Dear Didier, We are sorry to hear about the issues you experienced during the shipping process. We understand how frustrating it can be to have delays. Unfortunately, your claim that we advised your shipment would be delivered by October 31 is inaccurate. Changes in shipping schedules can happen for numerous reasons which is why we never guarantee a delivery date. Please note since you were unavailable to receive your shipment until after October 23, this delayed the delivery timeline by 3 weeks as the vessel arrived on October 3. Regarding the damages, your shipment was self-pack and as such, we are not responsible for damages resulting from improper packing/wrapping. Regarding the communication, your Move Coordinator was in regular contact with you, immediately addressed your concerns while liaising with our destination agent. If you have any further questions or concerns, please don't hesitate to contact us.



