Interior HomeScapesReviews of interiorhomescapes.com

Response from Interior HomeScapesDec 10, 2018

Hi Mary, Thanks for your email. It looks like you were about to get in touch with our claims department and they are getting another set up bookends out to you. Sorry again the item arrived damaged. We do have to receive pictures of any damaged items via email in order to file a claim with FedEx and get replacements out right away, which we believe is what you were referring to a cumbersome. If you need anything else feel free to email [email protected] or give us a call at 888.285.3211.

Response from Interior HomeScapesDec 1, 2018

Hi Marian, Thanks for your review. We are sorry there was an issue with your order. It looks like there was a data feed error with our manufacturer for the item you were trying to order and the pricing was really far off and we were not able to fulfill the order because of that. We try our best to make sure the information on our site is up to date and accurate and the reason we spend money to have live feeds with manufacturers but in this situation it caused an error on their side as they were doing an update. It looks like a member of our customer service department did contacted you right away to let you know there was an error and you also corresponded with one of our customer service managers. It looks like we were able to extended you an additional 15% discount on the corrected price if wished to continue with the order and also offered to extend you the same discount on a future order if the chairs worked out in your space in an effort to try to make up for the error caused by the manufacturer since we were not able to fill the order that was originally placed. Again, we are sorry the feed error occurred with the manufacturer's data feed. If you have any additional questions feel free to email [email protected] or give us a call at 888.285.3211 at anytime and we will be happy to assist.

Response from Interior HomeScapesNov 30, 2018

Hi Karen, Thank you for your review and for your past orders with our company. It looks like you spoke with our customer service department and they were able to apply the coupon code on this order for you which we are happy to do before or after an order is placed if you have trouble. The space to input a coupon code is on the view cart page and there is also a link back to it during checkout in case you forget. Your order has also already shipped and you should have received your tracking information. We are sorry you had trouble but feel free to email [email protected] or give us a call at 888.285.3211 in the future and we are happy to assist.

Response from Interior HomeScapesNov 16, 2018

Hi Jeff, Thank you for your review. We ship items FedEx Home Delivery with signature required to ensure that items make it to the customer and FedEx does not leave them at the wrong location. With Home Delivery, FedEx leaves a slip on your door if you are not available, which can be signed and then they will leave the item the next day when they come by. Home Delivery also includes them attempting the delivery on Saturday as well. If you have any trouble with a delivery however you can give us a call at 888.285.3211 or email [email protected] and we are happy to assist.

Response from Interior HomeScapesOct 29, 2018

Hi Alison, Thank you for your review and we are sorry the counter stools you ordered did not work out for you kitchen. It looks like you have already spoken with our returns department about your order via email. Large expensive items like the counter stools you ordered are shipped via freight and delivered white glove free of charge as a courtesy to ensure the item arrives to you in perfect condition and not dumped at your front. With white glove deliveries the delivery is scheduled, the item unpacked and brought into your room of choice, and then the delivery agent takes away any crates, pallets, or large boxes that the item shipped in so you don't have to deal with them. Unfortunately, because there is no packaging material to return the item and the likelihood the item would get damaged on the return shipping if not packaged properly, we do not offer returns on them. We encourage customers to give us a call at 888.285.3211 or send us an email at any point if they have questions as to whether an item is returnable or not our check out the Returns Policy on our website which there is a link to at the bottom of every page. If you have any additional questions feel free to reach out to us directly.

Response from Interior HomeScapesAug 20, 2018

Hi Adrienne, Thank your review. It looks like our claims department has been working with you and has exchanged quite a few emails with you regarding your table. They sent over some side by side pictures of the item we have on our website and the one your received to show they were the same color marble. Natural stones does vary by nature though so no two will be identical. If there is any kind of damage sustained to the item during shipping or the item is deemed defective we will be happy to replace it. All Noir items ship out in about 2 weeks as quoted in the product description because they have to be crated. The white glove delivery is generally one and half to two weeks from the date the item leaves the warehouse as quoted in the shipping notice you received via email. It looks like your order was placed on 7/31 and you were contacted to set up delivery by the white glove delivery agent on 8/14. We do not accept returns on Noir freight items because they ship freight with white glove as stated in our Terms & Conditions but if you have any questions in the future about whether an item is returnable or not feel free to email, [email protected] or give us a call at 888.285.3211 and someone from our customer service department will be happy to assist you. If you need anything else feel free to reach out to us direct. Customer Support

Response from Interior HomeScapesAug 1, 2018

Hi Azita, Thank you for your review. Yes, per our Returns Policy we do not offer returns on large freight items because most of them ship white glove delivery. This is service which we offer complimentary so the piece of furniture is not left in a huge crate or pallet at your door step. Once the item is delivered and signed for clear of damage however the delivery teams takes away all of the packaging material. This means there is nothing left to package the item up in later and it is pretty much impossible to get a large piece of furniture back undamaged if it is not in its original packaging and on a pallet or crate. It looks like you placed an order for a very large hand-made mirror from John Richard which was not returnable because of this reason. We are sorry the finish did not work out for you. If you have questions on whether an item is returnable or not in the future feel free to email [email protected] or give us a call at 888.285.3211 and someone in our customer service department will be happy to assist you before an order is placed and shipped. We are happy to send out additional pictures or provide additional information to you ahead of time to make sure the piece is going to be perfect for your space.

Response from Interior HomeScapesMay 28, 2018

HI James, Thank you for your review and sorry you were having trouble with the coupon code. We are happy to apply it over the phone or after an order is placed if you have an issue. We pulled up your order and have applied the discount for you. If you need anything else feel free to email [email protected] or give us a call at 888.285.3211.