Interior HomeScapesReviews of interiorhomescapes.com

Response from Interior HomeScapesMar 7, 2023

Hi Mary Ann, Thank you for your review. We took a look at your order and all of the notes. The dining table base that you ordered was on backorder at the manufacturer Global Views/Studio A when the order was placed. Our customer service department reached out to you to confirm that the backorder time frame worked for you and you stated it did so your order was processed and shipped as soon as the manufacturer got the table base in stock. According to the order notes, our customer service department spoke with you multiple times during the backorder time frame and provided updates on when the item was expected to be in stock at the manufacturer. The table base shipped through our white glove delivery carrier Sun Delivery and it does look like at the time of delivery they were missing one of the boxes that contained one of the table base legs. We are extremely sorry one of the boxes was missing. You reached out to our claims department on March 28th, last week, to let them know the delivery company was missing one of the legs and they immediately started working on resolving the issue for you. Our claims department has been in contact with you and Sun Delivery now serval times and Sun Delivery is working on locating the missing box and is going to send someone out to assemble the table base as soon as it is located and scheduled. If the box is not located we are happy to either get another one shipped out or have Sun Delivery come out to pick the table base up and issue a full refund. Freight carriers do sometimes misplace boxes or boxes get separated in transit When this happens Interior HomeScapes and the freight carriers work as quickly as possible to resolve the issue. You also requested the pricing on the 48" glass top that you had originally forgotten to order and our claims department provided you with the pricing on that as well. If you would like to place that order or check on the status of your claim at any time feel free to email [email protected] or our customer service phone number is 888.285.3211.

Response from Interior HomeScapesNov 11, 2023

Hi Shannon, Thank you for your review and for sending over your order number so we could look at the case. It looks like you filed a claim with our claims department and once they received the pictures of the damaged item and the item was returned, you were issued a credit. Our claims department does require pictures of the damaged item and packaging and John Richard, the manufacturer, does require for any damaged items to be returned before they will issue a credit. If you need any additional assist feel free to email [email protected] or give us a call at 888.285.3211.

Response from Interior HomeScapesApr 3, 2020

Hi Lori, Thanks for your review and sorry the knobs did not work out for you because of the size. We took a look at your case and it looks like you were refunded as soon as your return was received back. The refund was minus the 15% restocking fee charged on all returns as stated in our Terms & Conditions and in the return authorization email you received and used to return the order. If you have any additional questions feel free to give our customer service department a call at 888.285.3211 or email [email protected] and someone will be happy to assist you.

Response from Interior HomeScapesAug 26, 2019

Hi Wade, Thank you for your review. It looks like you have been in contact with our claims department and Chris as well on several different occasions. We are sorry the first two beds arrived damaged. Unfortunately, when shipping large items the freight companies sometimes accidentally damage items. When that happens we make it a priority to get replacements out as quickly as possible. It looks like a 3rd bed was shipped out to you and delivery was refused by yourself when contacted a few weeks ago to set it up. As you mentioned in your review, we do not offer refunds on damaged freight items, replacements only. That policy is listed in our Terms & Conditions which you checked a box agreeing to during checkout. If you have any additional questions feel free to email [email protected] or give us a call at 888.285.3211.

Response from Interior HomeScapesAug 10, 2019

Hi Stephanie, Thank you for your review. Your order was placed on July 4th so it was processed on July 8th, right after the holiday when the Noir warehouse reopened. As stated in the product description it takes 2 weeks for Noir items to ship out because they have to be crated. It shipped out from their California warehouse on July 15th and then transit time via Sun Delivery is about 2 weeks depending on your area of the country and your availability for the white glove delivery. You are located in Florida so it does take the full two week transit time. Delivery was attempted on August 5th, right on schedule with the time frames on our website and in your email notifications but as you mentioned, the top which is stone arrived cracked. We are extremely sorry the top arrived damaged. Even with specialty furniture carriers like Sun Delivery, damage does occasionally happen and when it does we get out the replacements as soon as possible. Based on the notes, our claims department was in contact with you via email that day and started working on the replacement top and it should ship out of the Noir warehouse within the next week. As soon as it gets to the local white glove delivery terminal they will contact you to set up delivery of the table. If you have any questions though in the meantime feel free to reach out to our customer service department. They can be reached Monday thru Friday from 10 -6 EST via phone 888.285.3211 or email, [email protected].

Response from Interior HomeScapesJun 27, 2019

Hi James, Thank you for your review and your call. It looks like you spoke with Kornada in our customer service dpeartment earlier when you called. You placed your order for 2 Caracole tables through our site on the 25th, which shipped out and were scheduled for delivery for tomorrow via Sun Delivery. As Kornada explained, Caracole had a price increase due to the tariff's yesterday for all companies that carry their products. Grayson Living uploaded their information incorrectly and due to this fact their pricing is incorrect and way off. They are changing this now and a notice was sent out from Caracole accordingly. Grayson Living will not be fulfilling orders for that pricing, that and because it had already shipped is the reason we were not able to extend a price match on your order. It looks like you did take advantage of the spring promotional pricing that Caracole had running at the time, along with our new customer discount and our free white glove delivery & shipping so we are sorry we were not able to extend any additional discounts. So that you can try to order the items at the incorrect price from Grayson Living, we have gone ahead and cancelled your order and refunded the credit card used to place the order and advised the carrier to return the items to the warehouse. If you have any additional questions feel free to email [email protected] or give us a call at 888.285.3211.

Response from Interior HomeScapesApr 25, 2019

Hi Kris, Thank you for your review. It looks like you placed an order for an item that was on backorder so a member of our staff reached out to you to see if the time frame worked before your order was processed. We do not charge your credit card until the order actually ships for backordered items but it looks like based on the call notes you were concerned about the authorization hold which is held by your credit card company according to their policy. We are sorry the customer service representative did not live up to your expectations. All calls are recorded for quality and training purposes so it will be reviewed by a member of management. Your order has been cancelled and your transaction completely voided per your request however if you have any additional questions feel free to email [email protected] or give us a call at 888.285.3211.