Interior HomeScapes offers unique home decor, home furnishings, furniture and accessories online. Visit our online store to order your home decor today.
Interior HomeScapes (interiorhomescapes.com) has 94 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
Also known as
interiorhomescapes.com
Website
interiorhomescapes.com
Category
Furniture Stores
Location
Atlanta, Georgia
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 55% of reviews.
Latest
Most recent review: September 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Absolutely ridiculous. I purchased a shearling pillow and received a shearling pillow and outdoor furniture.
I called up and let them know it’s not mine. I also wasn’t charged. Easily I could have kept it but bad karma. Two weeks later it’s still on my driveway and no one cares.
When I finally get a call I’m being told I NEED to repackage it before UPS picks it up.
Is this a joke???? I never even opened it. I only know it’s outdoor furniture because of the box.
I cannot imagine doing business with them ever. If they don’t care about a mistake of delivery that cost THEM money, I can’t imagine if it was a consumers money and a return.
Absolute joke.
Response from Interior HomeScapesSep 20, 2024
Hi Micheline, Thank you for your review and we are sorry again that the manufacturer, which we work directly with, accidentally put the wrong label on a box and it was delivered to you. When we were notified by the manufacturer that you contacted them about the extra package, our customer service department reached out to you via phone and email and we scheduled for UPS to pick the box up the next day. UPS made three pickup attempts and each time they noted that the package was not ready. After the first attempt our shipping department reached out to you via email and phone to see if you knew why they were not able to pick the shipment up and ensure they were able to do so. We received no response. You contacted the manufacturer again yesterday, stating that the package still had not been picked up. Our customer service department reached out to you again via phone and you stated that UPS was leaving stick notes on your door when they attempted the pickups and stated "I'm not going to do any F***ing thing about it. It will probably get stolen tonight and I don't care". Our shipping department then emailed you again and said they were happy to get a 4th UPS pickup scheduled but just needed to confirm that the shipment was ready because UPS had already made 3 unsuccessful attempts. They said the other option was that you could either donate the item to charity or dispose of it. There has never been any mention of repackaging the item. We still have received no response from you other than this review. For full transparency to other customers, we are providing a link to our email thread with you which includes a screenshot of the 3 UPS pick-up attempts. https://www.interiorhomescapes.com/product_images/Reviews/Order73131-EmailThread9.20.24.pdf Again, our shipping department is happy to schedule another UPS pickup attempt and if you would like for them to do so please email them back with a date and time that works for you. If not you can donate or dispose of the item. If you have any additional questions feel free to email [email protected] or give us a call at 888.285.3211.
PB
Phyllis B.
I ordered four dining chairs and tried…
Return refused - I ordered four dining chairs and tried to return them - unused, unpackaged. They refused a return and said it is written on the website - not sure where-- maybe small print somewhere. Anyway, how can one buy furtniture sight unseen, not tested and then be refused a return? Terrible. Will NEVER buy furniture from the co. again.
Response from Interior HomeScapesSep 16, 2024
Hi Phyllis, Thank you for your reviews. Yes, we do not offer returns on large items that ship freight or white glove like dining chairs as stated in our Terms & Conditions. This is stated in a paragraph during checkout which you checked a box agreeing to in order to place the order through our website, the same paragraph is also in your emailed order confirmation and there is a link to our Terms & Conditions at the bottom of each page of our website. Our customer service department is also available every weekday via email and phone if you have any questions regarding returns before an order is placed. If you have any additional questions feel free to email [email protected] or give us a call at 888.285.3211.
NH
N H.
Horrible company
Horrible company, horrible business practices. Of course they inform you that the trust pilot reviews are not reliable. Run away from purchasing anything from this company. They DO not care about providing proper customer service and they do not know how to ship furniture without it getting damaged, to which they question every picture sent.
GM
Gary M.
These guys are scammers
These guys are scammers. I ordered a product they said was ready to ship. Then, they let me know it's backordered. And, my bad, I guess I said OK. I have a lot going on and was trying to set up a home after my 84 year old father's condo was wrecked in a hurricane. I tell them I want to cancel it, but they say it has already shipped even though they don't have any information about where it is. And, that once an item ships, you cannot return it under any circumstances. And, that it is my problem they are going to leave a 100 lb plus giant box on the doorstep of an 84 year old senior citizen. And, if I don't like it -- too bad, I agree to tiny print that says they DO NOT accept returns. This is a sleazy company. I strongly suggest you avoid because if they ship you something -- you have NO RIGHT to return it. I filed a complaint with my credit card company, and will do the same with the BBB and the CFPB.
Response from Interior HomeScapesJan 4, 2024
Hi Gary, Thank you for your email. You placed an order through our website for a Four Hands Stormy Media Console. As stated during checkout and in the box you checked a box agreeing to in order to place the order through our website, we do not offer returns on Four Hands items or any items that ship freight or white glove after they have shipped. This is also stated in your emailed order confirmation. Your order shipped out via Metropolitan Freight tracking number 399386067497 and you were provided the tracking information and contact information for Metropolitan via email from our shipping department. The item is currently in transit as stated in our emails when you requested to cancel the order. It can not be cancelled or returned at this point because the order had already shipped. Metropolitan freight will be reaching out to you to schedule delivery. You selected our complimentary threshold delivery when you checked out, however if your father needs assistance, Metropolitan does offer white glove delivery service. You can add that service by calling our customer service department and paying for the service like it was offered during checkout. If you have any additional questions feel free to email us back or give us a call at 888.285.3211.
AS
Andrew S.
Horrible Company with the Poorest…
Horrible Company with the Poorest Service - Sad excuse. - Buy Elsewhere!!!
I have gone round and round with this sketchy company for some time with no assistance with their incompetent customer service team.
My wife and I ordered a console that was fairly expensive after looking at photos on the site as well as other customers of a bleached pine look. What we received was a dark, completely different color. I understand colors can vary slightly from piece to piece but this was absolutely night and day. The only response we received was that we need to look at the console in better light. Well we have many many lights on it and you could shine a spotlight on it but it doesn't change the fact that it is way darker than any pictures.
We have tried resolving this time and time again with photo proof of the differences from the one we have received and the pictures on their site as well as pictures from other customers that posted reviews of this light bleached pine console. This company has stopped responding to any emails and not willing to stand behind the products they sell. If you ask me they are basically scoundrels that do not care about customer service one bit. I will not be purchasing a single thing from them in the future and hope everyone else sees what a dishonest, unhelpful group of people Interior Homescapes are.
I will be filing with the BBB, posting them on social media as well as fighting them with my card company as well as court if they do not want to fix their false advertisement mistakes and anywhere else I can so that other people do not spend their hard earned money with this sad excuse for a business and go somewhere else where customers are valued.
Update- Interior homescapes still refuses that the colors look completely different and they are selling items that do not resemble what the claim. They must employ legally blind people as any person would be able to tell what we received is dark.
On further note we asked how we could lighten the item so that it match what they actually claim to sell. This place is run by a bunch of scoundrels and I intend to continue to persue every avenue against them. BBB, Social Media, reviews, court if needed. They try to hide behind their special order clauses and thats fine when you receive what you ordered. Other customers received light colored items in bleached pine that looked great. We received a super dark piece that was nowhere near bleached pine.
Customers - If you are thinking of using interior homescapes please check other places as you can see from other terrible reviews there is no integrity with these fools.
Response from Interior HomeScapesDec 16, 2023
Hi Andrew, Thank you for your review. It looks like you have worked with exchanged several emails with our claims department and we are sorry that the color of the sideboard did not work with your other furniture in your room room. In your very first email to us after accepting delivery of the sideboard you stated: "As this does not match our current furniture and what we were looking for we are looking for possible solutions to this matter. Can the stain be lightened anyhow to match the original descriptions and pictures online? Could we possible receive a partial refund as it does not match the intended description and we can refinish it a bit lighter so this will cover the cost of that?" For full disclosure we are including our entire email thread with you and your wife: https://www.interiorhomescapes.com/product_images/Reviews/47023reviewresponse.pdf The Monaco Sideboard is a top seller and we have not had any other reports from customers stating the sideboard was different than the photos on our website, nor did the pictures you provided us which are included in the email thread look any different than the ones on our website other than the sideboard did appear to be in a dark corner with not a lot of light shining on it. We included side by side pictures in our emails. As stated during checkout and in your emailed order confirmation we do not offer returns on Four Hands products or any items that ship freight white/glove. We did receive the chargeback from your credit card company that you are now refusing to pay for our merchandise that is currently in your possession. We also received your BBB compliant both of which have been responded to by our legal department. If you need any further assistance feel free to email [email protected] or give us a call at 888.285.3211.
AS
Amy S.
INTERIOR HOME SCAPES NIGHTMARE COMPANY
INTERIOR HOME SCAPES. HORRIBLE COMPANY!!! DONT BUY FROM THEM!
I ordered a 4 hands rocking chase lounge. It was delayed by months. When it came, It was impossible to sit in or get out of. You could only lay flat on your back, it did not rock and was so cheap looking. It was really a glorified ambulance stretcher but unstable . Now they refuse to return or exchange. This is not furniture, it is a tobaggan. This is FRAUD, I will try to go through my credit card, don't make my mistake.
Response from Interior HomeScapesNov 2, 2023
Hi Amy, Thank you for your review. Looking at your account it looks like you have placed quite a few orders from us over the years for large pieces of furniture, so we are sorry this chaise did not work out for you. It looks like you refused delivery earlier today but I don't show you have reached out to our claims department, [email protected]. If there is an issue with the chaise, if you will send over pictures to them and a description and if there is an issue they will get a claim filed with Four Hands, which we work directly with. If you have any additional questions feel free to email us directly, [email protected] or give us a call at 888.285.3211.
JA
James
Read the reviews first...
We ordered a leather chair from Interior Homescapes on May 18. It said in stock and ready to ship when we placed the order, but we received an email May 19 stating the chair was back ordered until August. We appreciated the update and agreed to the new timeline. My credit card was charged on August 25, but did not receive confirmation until August 28. Interior Homescapes emailed that the chair had shipped and we would receive tracking information within 2-10 days. On September 13 (16 days), we followed up asking about the status. We were told on September 14 that the order was picked up at the warehouse and that we would be receiving tracking information that same day. The tracking information finally came through several days later and I received a call from the shipping company on September 19. On October 2, nearly five months after our initial order, our chair arrived with a large cut in the leather on the inside of the arm.
My wife called the claims department and sent pictures of the damage. She watched the shipping team open the box, which was on the outside of the chair. The cut was on the inside arm of the chair. We received an email from the claims department stating we would hear back within 24-48 hours. My wife followed-up asking for an update on October 5. We received a response on October 6 stating that they were waiting for the shipping company to file a claim and that "One of the delivery guys must have cut it when opening the box." The lack of communication and the inability to follow self-imposed timelines were both red flags to start, but calling my wife a liar in order to pass on the blame is wrong.
We still had not received any updates, so I sent an follow-up email on October 12 asking for information. I did not receive a response. On October 18, I read the existing reviews for Interior Homescapes and realized that this is not a unique case. This is a company that charges credit cards, delivers damaged products, and dodges all future correspondence. That sounds fraudulent to me. I sent one final follow-up on October 18 stating that I would be reporting to BBB.
I made a claim with BBB that evening, and wouldn't you know - Interior Homescapes responded immediately. According to them, the previous chair was actually cut by the shipping team when it left the warehouse (okay?), the new chair was ready to be shipped (a little late on that correspondence), and I was just being 'impatient.' I don't think waiting over five months for a product, receiving a damaged product, and expecting follow-up communication can be labeled as just 'impatient,' but this is a company that will do whatever it can to pass the blame.
I urge you to use extreme caution when purchasing from this company. It should not take a claim with BBB to receive a response. Responses should not be condescending and finger pointing. It is not that hard to respond to your customers in a timely manner and with respect. You just have to read their responses to other negative reviews to know exactly where they are at.
Edit: See the business response below for further evidence of their unethical practices.
Response from Interior HomeScapesOct 28, 2023
Hi James, Thank you for your review. We like to be fully transparent with readers so we are posting a complete link to our emails with you and your wife here: https://interiorhomescapes.com/product_images/Reviews/46119-emailswithcustomer.pdf As you mentioned, you placed your order on May 19th and the chair was on backorder at the Four Hands warehouse which we work directly with. Our customer service department reached out to you to see if the time frame worked and you said it did via email. As stated in our email, that put you one the waitlist and we do not charge for backorders until the item is in stock. You were not charged until 8/25 when Four Hands got the chair in stock. The order left the Four Hands warehouse via Metropolitan freight on 9/14, tracking number 808702401995 and Metropolitan delivered the chair to you and Hannah on 10/2 at the scheduled delivery date and time you selected. At the time of delivery, Hannah reached out to our customer service department and said the chair was damaged and had a cut. Our customer service department told her to refuse delivery and emailed her and our claims department and asked her to send a picture. Our claims department email both of you back on 10/6 and stated that based on the picture (which is in the email thread) it looked like the long, thin cut in the leather was created by a box cutter. As they said in that email, they needed to get pictures of the actual box from Metropolitan so they could get a claim filed. They said they would do that and also get a replacement chair on order for you. They followed up with you again via email on 10/10 and said they had gotten the pictures of the box and entered in a replacement order but the chair was on a slight backorder at the Four Hands warehouse, which we work directly with until the second week of November. They said they would email you with the tracking information as soon as the replacement shipped out. On 10/12 we received an email from you stating that you had filed a complaint with the BBB and were doing a chargeback for the chair with your credit card company. Because of the chargeback the order was now not been paid for so, as stated by our claims department, the replacement which was on order was cancelled. Our claims department did need some additional pictures in order to file their claim and we are sorry this took longer than you thought it should. A replacement order had been issued though and was scheduled to ship out the second week of November. If you have any additional questions feel free to reach out to our customer service department via phone or email and they are available Monday - Friday from 10 AM - 6 PM EST, [email protected] or 888.285.3211. Both are customer service and claims department are very responsive as you can see by our email threads.
LX
Luna X.
worst customer service ever
worst customer service ever. they will not resolve any issues and will only provide reply over email. impossible to deal with them when I had an issue with the shipping / delivery company
Response from Interior HomeScapesSep 10, 2023
Hi Luna, Thank you for your review. It looks like you have been in touch with our shipping department and customer service department several times via email and phone. Your two Four Hands lounge chairs shipped out via Metropolitan freight. Metropolitan reached out and scheduled the delivery with you ahead of time, then when they showed up during that time, per your email and phone conversation with our customer service department, you were unable to answer the door and sign for the shipment because you said you were on a zoom call. The delivery team waited more than 20 minutes after which point they had to move on to their next appointment and the delivery had to be rescheduled. Freight deliveries are scheduled ahead of time with customers to insure that someone is available to accept delivery of the item, inspect the shipment and sign for the items as stated on our website during checkout and in our shipping notifications. We offer free shipping on all orders over $100 which we did no your order but redelivery fees due to missed appointments are the customers responsibility. We are sorry you are upset about having to pay the redelivery fee. It does look like you called and paid for the redelivery fee the other day however and the and the delivery has been rescheduled. If you need any additional assistance our customer service department or shipping department are very responsive and you spoke with them multiple times over the phone and via email. They are happy to assist you further if you need for them to. You can always emails [email protected] or call 888.285.3211.
