FinReviews of intercom.io

They auto renewed by $20K+ contract and charged my credit card without authoriazation. No heads up, no email, no communication - just an invoice and im locked in for another year. Pretty dodgy business practice.

UI is simple but that’s causing a bit of an issue to be honest

Intercom has set the standard in online customer service. From their familiar, easy-to-use chat interface to their leading-edge AI assistant Fin, they have transformed the way our Support Team operates. Everything we need is in one place. With their Knowledge Base feature, we have built an extensive collection of articles to help our users navigate our platform. Their tooltips and product tours give on-page support. Series has allowed us to create informational campaigns for our users. And all of this is tied back to Fin, who makes use of all of these features to deliver the best resolutions to our users. We can't wait for the next iteration!

Desde que han hecho el cambio de pricing, la forma de trabajar en Intercom es terrible. No puedo entrar en las conversaciones, no puedo publicar artículos, tienes que pedir permisos a otros usuarios que tampoco tienen permisos. Un verdadero lio. Y lo peor es carísimo

Support service is often slow and inefficient. Simple things like make a contract draft or change customer's plan are making so slow and with mistakes like wrong address of the company. Product is great mainly, just a bunch of flaws, but support service is weak

We evaluated Intercom as a potential long-term support platform for our company. On paper, it looks polished, but in practice the experience has been frustrating. Despite making it very clear that we’re a funded startup with high traffic projections and a willingness to spend tens of thousands per month, we could not get a straight answer on high-volume Fin pricing. Instead of transparency, we were bounced between support agents, finally told to “book a call,” and waited days for responses - only to end up without any written details. The product itself may be ok, but if this is how they treat serious prospects, it’s hard to trust them as a partner. We needed clarity to make a launch decision, and instead got delay after delay. If you’re a high-volume company looking for predictable pricing and responsive sales, proceed with caution.

Great system and get quick resposne when issue on system

Très cher et lorsque l'on a voulu changer de solution nous n'avons eu aucun accès à notre historique qui n'était pas non plus exportable. Ils font également tout pour nous empécher de terminer le contrat. Cette entreprise est malhonnète. Nous somme beaucoup plus heureux avec notre nouvelle solution, beaucoup moins cher et tout aussi complète