FinReviews of intercom.io

Scam company. Only interested in lock-in contracts and not with helping the customer. Be very wary dealing with them. Many more, even free, alternatives now that have the same functionality. They are a sinking ship.

We had a wonderful experience working with Dillon, our relationship manager. He carefully guided us through the Fin pilot, took the time to understand our needs, and connected us with the right resources to ensure our onboarding and setup were as seamless as possible.

The product is top notch and the support by a team member (when necessary) is great too.

We have been with Intercom for 7 years and have always recommended it to our clients. Although we have noticed that many features were moved to higher plans over time, even though they were previously included, the latest situation made us truly disappointed, and now we are considering moving to another service. We changed our pricing in July 2025 due their pricing changes (the pricing information could have been clearer). In November 2025, four months later, we decided to create some outbound messages, and they were created without any issues. However, in January 2026, Intercom paused our messages without notifying us. When we contacted support, we spent weeks trying to resolve the issue but were ultimately told that this feature was not included in our plan, even though our plan has not changed since July 2025. The explanation was that features are migrated gradually. However, it seems this was an issue on their side, and the feature was simply not disabled for our plan back in July 2025. Meanwhile, we had already implemented significant development work in our code to support this feature. This situation would not have been such a big problem if the inconvenience had been acknowledged or if the issue had been handled faster. Instead, we had to wait several weeks for a clear response. Support managers changed during the process, and we had to explain the situation multiple times. We are really disappointed.

Fin is doing its best, great AI tool for CS operations

Easy to use, on the phone or on the computer Fast and responsive

Intercom has been a great asset for our company/support teams/and customers!

Easy to use . And makesy job easier