FinReviews of intercom.io

Response from FinMay 10, 2024

Sorry to hear this - we'd like to investigate this issue further to ensure we address your concerns appropriately. You should receive an email from Trustpilot requesting more information, including your email address. Our support team will then reach out to you directly to assist you further.

Response from FinMay 10, 2024

Thanks a bunch for your awesome review! Our team is glad to hear that you enjoy Intercom features.

Response from FinFeb 27, 2024

Hey Oleg, Bobby here, I run the support team at Intercom. Sorry to hear this -- we want Fin to magical and helpful, not a burden. We use it for immediate answers, and if that doesn't work we have a few follow up questions to help triage and get you to the right human. Fin closes convos after 60 minutes of no activity, and you can restart it at anytime for 3 days. Not sure what happened? Either way, send me an email with your issue and I'll fix it. [email protected] Thanks for the feedback!

Response from FinFeb 23, 2024

Hi Chris, I'm Karthik and lead pricing strategy for Intercom. I hear your pain and our customer support teams are in active conversations with you to resolve. Please let me know if I can help resolve in any way. We’ve been actively overhauling our entire approach to pricing, packaging and selling, and at the core of it, is a focus on actual value and usage - it’s likely you are on some old model - I’d love to validate whether our new approach might make things much better for you? Feel free to reach out to me at [email protected].

Response from FinFeb 20, 2024

This isn't great - can we talk? I'm Darragh, our CTO at Intercom, and have taken on responsibility for pricing. I’d like to learn a little bit more, and see how I can potentially support you better as a customer. Please contact me at [email protected]. We’ve been actively overhauling our entire approach to pricing, packaging and selling, and at the core of it, is a focus on actual value and usage - it’s likely you are on some old model - I’d love to validate whether our new approach might make things much better for you?

Response from FinFeb 22, 2024

We really appreciate you taking the time to write this review and let us know your candid feedback. This certainly isn't the common feedback we hear, and we sincerely apologize if you felt we did not value or respect the time and effort you put into the application process. We always aim to maintain transparent and timely communication with all candidates, and we are sorry if you felt like you were left hanging. Please know that your feedback is valuable to us. We are continuously working to improve our recruitment process, including ensuring prompt updates with our candidates.

Response from FinFeb 20, 2024

Hey Nicolas - I'm sorry to hear this. I'm our CTO at Intercom, and have taken on responsibility for pricing. I’d like to learn a little bit more, and see how I can potentially support you better as a customer. Please contact me at [email protected]. We’ve been actively overhauling our entire approach to pricing, packaging and selling, and at the core of it, is a focus on actual value and usage - it’s likely you are on some old model - I’d love to validate whether our new approach might make things much better for you?