Sharon A.
Bed review
Have no problems with the bed. Like it very much. Comfortable. Only thing I don't like is that it's too tall. I have to use a step stool to get into it. Othe than that its very good. My back likes it.

Founded in 2000, Advanced Comfort Technologies, Inc. has become one of the world leaders in sleep wellness. Most mattress companies still manufacture with the same technology developed in the 1960s — these materials can off-gas and even be harmful to the body. Through extensive research, doctor and patient interviews, and extensive third-party testing, intelliBED designed and manufactured the first ever gel-based, medical-grade sleep surface.
Intellibed (intellibed.com) has 204 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Sharon A.
Have no problems with the bed. Like it very much. Comfortable. Only thing I don't like is that it's too tall. I have to use a step stool to get into it. Othe than that its very good. My back likes it.
John R.
We love our intelliBED! We've had it since July 2015 and could not be happier!
Zane W.
I like my intellibed, I slept like a little baby the first night, but my wife however was very skeptical, she didn't sleep hardly at all. Thought it was too firm.However after her second night she said it was better, and a week later she was loving it too. We have the king firm mattress and really do enjoy it. However I was a little disappointed with the Intellibed company as a whole. Seemed like they were more interested in money than they were about servicing an account. Sent e mails to the company when we first set it up. And when our 60 day free trial was over sent another explaining how satisfied we were and I didn't hear a word back. Just got the feeling they didn't really care after we signed the bottom line. And after the 60 day period they really did not care. The bottom line is this mattress has provided me with the best sleep I have gotten in quite some time. I believe my wife would agree with me , but would rather she say that herself.
Response from IntellibedMar 14, 2016
Hi Zane: I am sorry to hear that you emailed in and that no one responded. Typically we respond with in 48 hours of receiving an email. I am happy to hear that you are enjoying your bed and that you and your wife are sleeping better. If you need anything further or would like to talk with us we would love to hear from you. You can email us at [email protected] - thanks again for your review and we appreciate your business! intelliBED Team
Ronna C.
Will be throwing this $2000 piece of garbage mattress away. Have gotten a Herniated disc since using :(
Response from IntellibedMar 16, 2016
Ronna: I have researched your account and see that we delivered your bed on April 3, 2015. We then followed up with a phone call on April 20th and emailed you again on June 4th and received no response from you during this 60-day trial period where we tried on several occasions to check in with you. I understand that we have spoken to both you and your mother and have informed both of you that if the product is defective we have a process for addressing valid warranty claims and would be more than happy to assist you. intelliBED
Sue
I purchased my Intellibed almost a year ago, and I continue to get the best sleep of my life on it. My husband and I were so thrilled that we also purchased a crib mattress for our soon-to-arrive bundle of joy and we're confident she'll be just as pleased and rested as we are. But the customer service is, in many ways, shockingly disappointing. When we purchased our bed we bought two Intellibed pillows. We were ushered into purchasing the pillow protective covers, and I thought, based on my conversation with the sales person and the fact that the website page that had the pillows on it linked to an ambiguous warranty page that says something to the effect of "products must be kept in protective covers to be eligible for warranty", that the covers were required for the warranty. I found the pillows to be exceptionally uncomfortable. My husband was pleased with his but no matter how I inflated/deflated my pillow it caused me severe pain. That, and the protective covers are comically large compared to the size of the pillow, which just seemed a bit lazy on their part. When I requested a refund/return of my pillow, I learned that they consider pillows to be "personal products" and therefore non-returnable. Customer service was less than helpful, and after many attempts at contacting them via email w/ no response, I called and was offered very poor explanations and resolutions, despite the fact that their advertising of the warranty program on the pillow page made this look like an incredibly deceptive business practice on their part - I continued to escalate it until a supervisor begrudgingly refunded me for my pillow, but did so in a rude way as if I was scamming them. So, I think it's a bit of a gamble - it's impossible to know if their products are going to suit you, and if they don't it'll end up being quite the headache and/or expense to you to resolve.
Response from IntellibedMar 17, 2016
Sue: Thank you for your review. Unfortunately by law we can not return personal items; which are defined as pillows, sheets and mattress protectors. I apologize that you did not receive a response from our customer service team as it is our objective to reply to every inquiry. I am glad that we were able to get the issue resolved and we are happy that your bed is helping you to sleep better. We do offer our 60-day in home trial to help allow people to sleep on the intelliBED mattress and decide if it works for them. Again our apologies on any misunderstanding regarding the personal items. intelliBED
Cathy
Prior to the intelliBED, I had the memory foam with gel-type bed and of course the traditional spring. There is no comparison. For me, I get the support I need plus just enough give in the mattress for comfort. I am primarily a back sleeper so the combination is perfect! I look forward to many years with my intelliBED!
Dan & Amanda J.
We have had a variety of sleep issues, but the first thing my wife noticed is that she no longer wakes up with aches and pains.
John K.
We have a king and two twin beds and our family is sleeping great! They are a little more money than a typical spring bed but when you consider how much time you spend sleeping and how important it is to get good rest, it was a worth while investment to us. We have had our beds for about a year now and no complaints or issues.