IntellibedReviews of intellibed.com

I first got the firm mattress but it was to hard so I called and changed to the mattress for side sleepers and I love it. Thanks intellibed.

My husband and I have had our Intellibed since Feburary, and we have never slept better! When we go on vacation, we can't wait to get back home to our bed!

Customer service was exceptional from beginning to end! I had lots of questions and all of them were answered. The bed is worth every penny! We like firm mattresses and selected the firmest they could provide. We've had the bed for a few months now and our sleep hasn't been better! The only slightly negative comment I have, is when the bed was delivered there weren't any identifying markings or labels on the bed to let us know it was the one we ordered. All it had was some random number. We had to call in and confirm that number on the bed matched our order; the delivery folks had no idea.

I have tried Tempurpedic, Sleep Number and have been largely disappointed. I had a water bed years ago that I actually enjoyed getting into every night. I have been on a long journey to experience that feeling again. Hooray! I found it. If I have any pain, even from long hikes, when I wake up even from a nap, I am pain-free and refreshed. I have been a toss-and-turner for years which has interrupted my sleep. I now have no pressure point issue (mine was in my shoulders and hops). It was so foreigner at first, it felt strange. I travel and sometimes have to sleep on a hotel bed. They are not an Intellibed by a long shot. Since my pressure point issues have been helped by the Intellibed, I don't have pressure point issues on the occasional nights I do not sleep in my new bed. Wish I would have purchased years ago.

I recently upgraded from the regular intelliBED mattress to this Relief Perfect Lo-Motion since it is the newest model (and softest). Yes, these beds have a 30-year warranty, so we gave our 10-year old intelliBED to my father-in-law since he cannot afford this mattress. That "old" mattress still feels like new and he sure appreciates it since he can now sleep through the night. This newer model is softer and has independently wrapped coils, so my wife can sleep restfully while I steel her sheets. :) 13 years ago I first bought the Gel Topper for our Queen bed. We then got into a house and bought a king mattress from a local mattress retailer and then quickly bought the King Gel Topper. About 2 years after that we finally bought the bona-fide intelliBED king mattress. Now, the queen topper is on our oldest daughter's bed. The king topper is in our RV (we love camping even more now) and we have 3 twin gel toppers for our other kids and our baby's crib has the gel crib mattress. As you can see, we love this bed. My parents just recently bought this exact bed as well (actually before we did). The first few nights it was tough for my dad since he was not used to sleeping with his back aligned and without pressure points. He said that he "had just worked in his old mattress of 12-years to the way he liked it." Basically, he had created a huge valley on his side of the bed and the foam in his pillow top mattress was so compressed and hard, it hurt to lay on it. He is so old fashioned. But Yes, the body has to get used to healthy food and even healthy sleep. But, now he loves this bed! He wears a CPAP and sleeps much better with this new mattress. This will really be the last mattress they ever have to buy! We have always bought quality over anything else. That is why we invested in the gel topper early in our marriage. But, nothing beats the mattress. Plus, how can you beat the 60-day in-home trial. Get it home and try it out and fall in love with your mattress and enjoy sleeping restfully. Returning from vacations in hotels is a happy reunion with our mattress. Cheesy, but true!

The customer service is great. The bed quality is excellent but we haven't found it to quite as great as advertised. For us, we don't seem to sleep all that better on this bed than we have any other high-end mattress.

We've had issues from the beginning with intelliBED. First, we live in Ohio, yet our mattress was shipped to Kansas for who-knows-what-reason. So our mattress arrived about a week later than we had expected and planned. Second, our mattress arrived with a small tear in one of the seams about 2 inches long. I immediately called and emailed customer service to report the issue. Everyone I have spoken to acted genuinely concerned, told me they would consult a manager and get back to me, and naturally I've never heard from them again. Further attempts at calls or emails to those employees are never returned. The tear has grown to about 4 inches now over the course of a year, but I've given up on it. I will say that the mattress itself is extremely comfortable and we had planned to purchase another one this year for another bedroom. But with the customer service issues, we will take our business elsewhere. UPDATE 5/3/16: Thank you Intellibed for your reply. Please give me an email address, and I will happily forward you all my previous emails. For the record, I spoke on the phone to Deena on 5/22/15, and DID send her a picture and full explanation on the same day. I got zero response from ANYONE. Then on 7/15/15 I got a canned "marketing" email from Deena, to which I again replied with the picture and full explanation of all my issues. And again - you guessed it - not a single reply or acknowledgment of my email. So I appreciate your response to my review, stating you will "look at my options," but forgive me if I remain doubtful that this is just more lip service and superficial customer service with no real desire to help. I hope you prove me wrong, and I hope everyone reading this seriously considers this a warning as to the level of customer "service" you will get from Intellibed. UPDATE 7/13/16: I have had numerous contacts over the past month or so with Terry, the VP of Sales for intelliBED. True to his word, he worked with me to resolve my complaints. As I mentioned in my original review above, we always wanted to purchase another mattress, but were turned off by the issues from our first purchase. Well, again due to the genuine concern Terry showed, we have purchased a new king mattress from intelliBED. Processing and delivery is expected to take a few weeks, so I will update this review when we receive the new mattress, and hopefully this will be a 5 star review at that time.

This company has integrity and provides excellent non-toxic products for discriminating consumers. So much so, I became a professional affiliate to promote their products to my clients; that's how much I trust them!