Jo L.
TERRIBLE company - DO NOT book with anyone connected to them!! 🤬
I booked an overnight stay in the UK on 21 October 2021 via a friend of a friend who was working as an agent for InteleTravel.com. She was advertising the deal on Instagram and it was very clearly advertised as fully refundable if cancellation was necessary due to Covid, further lockdowns or self isolating. I was a little concerned about booking during a pandemic however was reassured that this could be cancelled at any time and a full refund would be given. On 31 October 2020 I had to contact the agent as the UK were put back into another lockdown, which meant the trip had to be cancelled (it was for 11 November 2020). She advised it wasn’t a problem and a refund would be made back to my bank account. Two weeks passed and nothing was received. I chased the agent and she chased InteleTravel.com. I waited another 2 weeks - still nothing. It was chased up again. Another 2 weeks passed and still nothing was received. By this point I was getting pretty annoyed - 6 weeks to refund a payment that I had been assured would be refunded with no question, seemed excessive. The agent then came back to advise that InteleTravel.com had stated it would take up to 90 days for the refund to reach me. 90 days. Hardly what was advertised or sold to me when booking! I decided that I would wait to receive my payment on 31 January 2021. Surprise, surprise - it didn’t materialise. I chased this yet again with the agent on 10 February and InteleTravel.com said the payment was ready to be refunded. 16 February and still not refunded. I chase the agent AGAIN. She then advised me that the refund had been actioned and that the refund would be in my bank account within 28-45 BUSINESS days!!!!! So unless you too would like to wait almost 6 MONTHS for a refund, I would NOT touch this **** show of a company with a barge pole!!!!!



