iNSYNQiNSYNQ is the industry's leading cloud hosting provider, offering an extensive range of over 700 software solutions running on multiple data centers and servicing thousands of clients all across North America.
iNSYNQ (insynq.com) has 159 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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IT & Communication · Vancouver, Washington
Excellent
IT & Communication · Seattle, Washington
Excellent
IT & Communication · Spokane, Washington
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IT & Communication · Seattle, Washington DC, Washington
Excellent
Showing 39 reviews with 1 star · Clear filters
Casey L.
No service for 2 days business days in a row. No one to speak with in tech support. Sat on hold for 1 full hour to get status with customer support only to be told "I dunno know". Wow! If you're thinking of using Insynq, I'd run the other direction.
Curtis S.
System down for two days. I'm a tax preparer and thanks to InsynQ I can't prepare taxes. Unacceptable!
Danielle
Down 1 day last week and now down all day today (a Monday!!!). Little-to-no communication from Insynq. They say a small amount of customers are being affected, but based on the wait time for customer service and lack of response from their Chat support feature, my guess the outage is more widespread than they would like to make it seem. Their outage message states they will be in contact with the affected customers, but they have not. I am not one to normally blame a company for a small outage, but when they make up lies and don't communicate with their customers, we have a problem. They won't communicate with their customers, but they have no problem releasing a blog post advertisement via their social media accounts. This company needs to get their act together!
Chris G.
3-13-18 System down all day. No effort by staff to explain No effort to update when it will be running They were answering live chat in the morning and by mid day had run for cover and went to auto answer on chat and phone lines. Will eat the loss and move elsewhere ASAP
Response from iNSYNQMar 23, 2018
Hello Chris, We do apologize that your cloud was affected but I looked into your account and it was not because of our outage, it was because your account is delinquent and has not been paid for a month. Seeing that you are not the admin on the account, the admin will have to reach out to our member success team to have the bill paid and then turned back on. MSA Team [email protected]
Jim S.
Desk top has been down all day. Support has same message service will be up shortly. Just terrible
Response from iNSYNQMar 14, 2018
Hello Jim, We do apologize that your cloud was affected by the outage we had yesterday. Our senior engineers were working to fix it all day and we did get it back up before the end of the day. We pride ourselves in being the cloud provider with the least downtime and yesterday we failed you. Please reach out to our Member Success team to have your bill adjusted for this outage. Let us know is there is anything else we can do. MSA Team [email protected]
Mark H.
as these guys are full of it too (Trust Pilot- Joke as well). Selling BS they know nothing about- run away if you are trying to put quickbooks on their servers.
C.S.
Hello, It is possible my experience with InsynQ is singular however I'm glad InsynQ has reached out for customer feedback. InsynQ is a great way to raise your bloodpressure when working on critical work projects. As a cloud desktop tool, navigating folders browsers and documents was as far from smooth, seamless and effortless as I've ever seen on any user experience on a PC in my short life. Often times the cloud desktop would crash and have to be restarted, sometimes while composing work. Its possible the cloud desktop was not applied correctly to the expected demand on our company use. Security on the cloud desktop was dismal. monthly , on average, viruses would delete all desktop files and direct you to a site for retrieval. Asking InsynQ to resolve the issue and back up the information was tedious, delayed and often would result in lost critical data. Moments like these would bring work productivity to a complete standstill. I hope others experiences of Insynq were more positive. Thanks.
Response from iNSYNQMar 11, 2016
Hi C.S., Thank you so much for taking the time to express your feedback and concerns today. Our team has begun this outreach process for the precise reason of identifying and addressing areas for improvement. I think you've possibly touched on the answer here, which is that there may be something specific that is causing such a deviation, as this strikes us as being very outside of the norm from our typical client experience. We would truly like to speak further with you to better understand the experience and work to resolve your concerns. If you have a brief moment, please call Krystle Bonnes, our Client Advocate, by dialing 1-866-206-1781 extension 2085. Thank you again for your time and honesty, InsynQ