iNSYNQReviews of insynq.com

Down for over 36 hours and counting. They do not know when services will resume and unable to provide our company data. Unacceptable service. Will be moving our accounts.

Down for 24 Hours and counting just after prices doubled because system is more robust. What a farce, Ill be looking for another company to move our business to. John

Have been down for over 24 hours without an ETA on restoring the service. Can not even get a backup of our data.Terrible company. DO NOT use this company to host your client files. You will lose time and money.

We have been down for over 24 hours with no end in sight or any idea if and when the platform will be available. Not the first time we have had a long term outage. I guess Insynq doesn't really care how much this affects our business and the interactions with our clients. Moving all of our clients as fast as possible to Quickbooks online, that is if we can access their files. Want to send them a bill for wages we are paying for employees who cannot complete their work. A good company to stay away from.

We have been down for over 24 hours and no one can tell us when we will be back up. We are being told it has something to do with their login server(s). We have tried to get a hold of the CEO directly with no response. They will not even get us a copy of our data files. (Shame on us for not making a local back up) so we can at least service our customers. Mark Leong Managing Partner Hawaii Commercial Tire Co., LLC.

If I could give them zero stars I would. There service is spotty and in 2018 they were down for the last two weeks of tax season and just to bad for accountants. Now this month my bill doubled with no notice they said they sent an email but we never got one. When I called about my bill this guy tells me that he has had calls all morning cause customer are saying they never got emails and he was actually brought into the company mid February to handle this because the company knew it would happen. From $660 a month to $1078.84 with no notice that prices were changing. He told me he is in charge and there will be no credits that is my bill he was sorry we didn't get notice but it is what it is. Kim Montieth Customer Success Team iNSYNQ A 3312 Rosedale Street NW, Suite 203, Gig Harbor, WA 98335 O 866-206-1781x2085

Total rip off!!! Remote desktop pure disaster, every time I need to work with it, I have to contact support! Incredibly slow! Sales, accounting and support telling you different stories and trying to charge account after I asked to close it!!! Would give negative 5 stars if possible!!! Never use it again and will not recommend to anybody!!!

Unreliable, outages for days. Before that, I had issues getting support. I waited on hold for a good 90 minutes to be told to enter a support ticket online. Then, I arranged a time that an engineer from Insynq, a third party company that integrates with Insynq, and myself could sit down and sort out the tech issues. After all that, I get a call 15 minutes past the meeting time from someone who insists I scheduled a new user orientation. In the end I got to speak with the engineer, but they wasted a lot of my time and a lot of the other company's time. Now we are sitting here unable to bill or collect for days. I'm really turned off by the lack of customer service and unreliability of this company.