Chris M.
Slow and lacking customer service
The server is frequently slow. QuicksBooks does not run as well as on the desktop. And it only gets worse with each release of QB (i.e 2015 was a disaster over 2014). Updates are slow to roll out so you are constantly clicking update later for weeks at a time. The engineers implement solutions without testing, so icons almost never work the first time. Overall, I would switch if I could, but out of the three cloud providers I have been with, they are the best (which is a sad testament to the others). Usually, my problems are resolved fairly quickly, but it requires a phone call, they do not respond to help tickets with any urgency - usually two to three days and some times as long as a week.
Response from iNSYNQMar 22, 2016
Hi Chris, Thanks for leaving us feedback! We at InsynQ have recently begun this process to better understand how our service is performing directly from the voice of the customer. It would seem that there are some things we could do better to assist you, and your feedback has been noted and taken to the appropriate channels. In the meantime, I do think there are some things we could do to help problem solve your negative experience as well. If you have a brief moment, please call Krystle Bonnes, our Client Advocate, by dialing 1-866-206-1781 extension 2085 and reference the TrustPilot review and she will do everything she can to help find you a solution. Thank you again for your time and honesty, InsynQ