Instawork helps you find work that fits your schedule. We’re taking the pain out of finding flexible shifts, or full time positions. Set your own schedule and see exactly how much you’ll make before you even book a shift.
Instawork (instawork.com) has 440 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
Also known as
instawork.com
Website
instawork.com
Category
HR & Recruiting
Location
San Francisco, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 5% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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They need live customer service reps not AIni have insta pay was charged and $8 fee to get paid after shifts , sure enough fee was charged and they have not paid me no one helps me I am left with no payment no answers I will not work till I get paid
MM
Mykel M.
Instawork has ruined my life.
This company does not care about their "Pros." They have lost multiple lawsuits due to thier misclassification of workers as independent contractors instead of employees. The support is a joke. Its an AI that will lie or 'transfer to a human that usually takes days. Instawork's product is their "pros," and the company treats them as such. They also have retaliation built in to their application. Should a medical emergency occur that causes a pro to no show they will restrict your access even if THEY approve the sick pay. This company preys on vulnerable hard workers and takes advantage of people who are already struggling. Do not use. Most companies I've talked to are shocked at the "Pro" experience and I believe most "Pros" would agree with what I have put here.
Edit: oh and the reason why they have a 4 star on trust pilot is because they offer better access to shifts for "contributors" who post positive reviews. There's a leader board of everyone who contributed weekly.
GC
Gina C.
Instawork doesn't have a working…
Instawork doesn't have a working business phone number. While I stood inside of a Dollar General where I was scheduled to work, the app stated that I wasn't at the location. The manager was on vacation & the handheld device wouldn't allow me to clock-in. During this time I was at the Platinum status. I was then marked as a no-show & my account was suspended. I recorded it & posted it on my YouTube Channel. I had scheduled more than 1 Dollar General job on the same date within a walkable distance from one another. At more than 1 location, the employees & managers stated that they didn't know why I was there. The app didn't state the information so I was able to tell them, & Instawork doesn't have a working phone number so I couldn't call anyone. Instawork then suspended my account. 8/19/26, 8:43 AM: I'm about to see & record whether their listed Cleveland address, 600 Superior in Cleveland, Ohio is an actual Instawork address with employed human beings. I will record it & post it on my YouTube Channel. 8/19/26, 9:10 AM: 600 Superior Ave, Cleveland, OH is stated online as the Cleveland business office for Instawork. A security officer just told me that Instawork doesn't have an office here. If you need your social security card & driver's license verified for W-2 jobs, if you need to inform Instawork that you're standing inside of the building but unable to clock-in, if a business short-pays you, there isn't a human being within Instawork who will assist you because they don't exist. If they do, they don't want to assist the Instawork employees.
MM
MJohnson M.
It is difficult to get jobs
It is difficult to get jobs, help, answers. Yet certain persons review are high starred??? It focus on telling person about hygiene but not step by step detailed app functions and full process Booked a job then location (the enslavement) malfunctioned. So job not booked this after having tried for past month.
AF
Anthony F.
Fast pace, staff awesome!
Fast pace, staff very helpful, I just wish I could get consistent hours so not always worrying about looking for other jobs!
LH
Lacresha H.
The site has been very helpful and…
The site has been very helpful and informal. The app is just a blessing to me
GA
G Annie C.
Kitchen staff excellent
Gra kitchen staff.
Id love to work here part or full time.
I'm liscenced bonded and insured plus serve safe certifications too. My background is clean.
CV
Candace V.
I absolutely love working for…
I absolutely love working for instawork. To be able to book jobs to my liking and my experience and work shifts on my on deciding really has been a huge stress relief on my mental health. However i am experiencing an issue with jobs i've worked before but now tell me i don't have the entry level but is open for me to work in other cities far out. If i can get unlocked for brand ambassador and food simpler especially cause when i did jobs at Sam's club they loved me. If there is something I'm not doing or need to do to get my entry level up please help me