Instant PromotionReviews of instantpromotion.com

Our Sales rep helped us with a last minute request to get booths created and shipped in time for upcoming events. The quality is great AND they shipped directly to event for us. Thank You!

The quick response and attention to detail got me. I sent over my logo and got a mock of what my tent would look like. There was several upgrades to select from which made my tent special to my business.

The quality and materials used are awesome!

Great, high quality product. My custom canopy with a backdrop and side walls plus accessories are very impressive and are exactly what I was looking for. The design process was exceptional. James was so attentive to details and made communication back and forth so easy. I am extremely pleased with the whole experience!

Unfortunately my experience with Instant Promotion was one of terrible customer service and overall the poorest of performances. Bought a tent frame from them and the entire purchase was riddled with mistakes and problems that took 1.5 months to get resolved after many phone calls and emails; a complete waste of my time. In the end I received a partial refund that was short over $100 due to "company policy". Full details: -Purchased the frame on January 10th -Never received a confirmation email,shipping confirmation or tracking number. Only the PayPal receipt for my authorized payment to them. -Thinking it was a scam I filed a claim with PayPal -2 weeks later the frame somehow arrived out of the blue after I had filed the claimed and already looked elsewhere for a frame. The packing slip was an invoice for a completely different company and for a completely different product. -Tried reaching out to them by email with no response. -Tried by phone and 3 different people were clueless as to what happened and each told me they'll find out for me and call me right back. No one ever called me back. -Once I finally established more consistent communication with a representative,it would take days or weeks to hear back. No updates were provided unless I pestered and squeeze answers out of them. -Finally a tag is issued to send it back. -More silence. No acknowledgement of receiving the product back,no refund. -After 2 weeks I inquired again and was told the frame got there but no one bothered communicating this to me. Then the agent requested my refund. -Days go by...no refund. I inquired again. -Refund is granted $113 short. I ask why. Silence. -8 days later, on February 27th I call them to ask. I get the news about their policy that prevents them from issuing a full refund with complete disregard for the frustrating and inconvenient waste of my time dealing with this saga and their incompetence for one and a half months. In the end I also give myself a poor review for having called off the PayPal claim and instead wanted to have faith in them that they'd do the right thing as a company. I was a soft,trusting dingus. Instant Promotion is run by incompetent,careless people. I don't know how they are in business.

Easy ordering and quick delivery

Just very pro, human, patient, attentive to the customer! A big thank you !

The order submission and artwork review process was very smooth. Plus, I pinged customer support regarding a specific question, and received speedy feedback via email from an actual live representative, Bo Peele, who was extremely helpful.