Instant PromotionReviews of instantpromotion.com

I sent an email because the storage bag I just purchased for my custom tent from last year is too big. I haven't received a response because i would like to return it.

I paid over $10,000 in product to Instant Promotion for Tents, walls, Table covers and everything in between. We were undeniably clear about the date we needed our tent for an upcoming expo. We gave them over 4 weeks and they said it wouldn't be a problem at all to get them. They had tracking numbers that showed our order from their manufacturer stuck order for over 2 weeks Instant Promotion never did anything or even let us know that there was a problem. I called and spoke to James on the phone and was told by him that he would have his manager call me back. Never heard a word from them since. I've left voicemail after voicemail but they have chosen to ignore the situation. I will never do business with this company again, and urge anyone to go elsewhere.

Everything about the order was wrong. The logo was messed up on the canopy. The frame came in the wrong color. The table cloth had to be reordered because it was never produced, and it ended up being a different shade as the other items. I’m totally dissatisfied.

Unfortunately my experience with Instant Promotion was one of terrible customer service and overall the poorest of performances. Bought a tent frame from them and the entire purchase was riddled with mistakes and problems that took 1.5 months to get resolved after many phone calls and emails; a complete waste of my time. In the end I received a partial refund that was short over $100 due to "company policy". Full details: -Purchased the frame on January 10th -Never received a confirmation email,shipping confirmation or tracking number. Only the PayPal receipt for my authorized payment to them. -Thinking it was a scam I filed a claim with PayPal -2 weeks later the frame somehow arrived out of the blue after I had filed the claimed and already looked elsewhere for a frame. The packing slip was an invoice for a completely different company and for a completely different product. -Tried reaching out to them by email with no response. -Tried by phone and 3 different people were clueless as to what happened and each told me they'll find out for me and call me right back. No one ever called me back. -Once I finally established more consistent communication with a representative,it would take days or weeks to hear back. No updates were provided unless I pestered and squeeze answers out of them. -Finally a tag is issued to send it back. -More silence. No acknowledgement of receiving the product back,no refund. -After 2 weeks I inquired again and was told the frame got there but no one bothered communicating this to me. Then the agent requested my refund. -Days go by...no refund. I inquired again. -Refund is granted $113 short. I ask why. Silence. -8 days later, on February 27th I call them to ask. I get the news about their policy that prevents them from issuing a full refund with complete disregard for the frustrating and inconvenient waste of my time dealing with this saga and their incompetence for one and a half months. In the end I also give myself a poor review for having called off the PayPal claim and instead wanted to have faith in them that they'd do the right thing as a company. I was a soft,trusting dingus. Instant Promotion is run by incompetent,careless people. I don't know how they are in business.

Misleading information on website. Terrible customer service. DO NOT rely on the timetable on the website.