Maya W.
I would not recommend this company…
I would not recommend this company unless you are able to catch the call center/mechanic on a good day, which is extremely rare. I originally set an appointment at the end of May to replace a timing cover on my A3. The appointment was changed 3 times due to lack of communication on their end, personal issue for the mechanic, and weather. When I was finally able to get the mechanic out, he realized a screw was threaded and needed to be replaced. The company wanted to charge me $200 for a less than $10 screw. I refused. The company ordered the screwed and offered to come out the following week. I said I can’t do that due to being on military leave for a couple weeks and will be out of town. I was able to come to an agreement with Matthew and his supervisor Isaac that I will call once I was back in town, the screw will be ordered, and the mechanic will come back to finish the job at no extra charge. I have been calling for weeks to get the follow up job scheduled. I get told I have to talk to the “supervisor” or management then get forward to a voicemail with no call back. I have tried to speak directly to Isaac and continuously get the run-around. My car has been sitting for months unable to run. Unfortunately, Matthew no longer works there but he has been the best part of my experience with this company.