Instant Car FixReviews of instantcarfix.com

I paid this company $160 to find out what was wrong with my car. I ordered the $180 part they told me ,I needed but that wasn't what was wrong with my car. I trusted this company but all they did was waste my time and money.

This was, without exaggeration, the worst customer experience I have ever had. Many companies pride themselves on providing excellent customer service. This level of service is table stakes for a convenience-based business whose entire value proposition is centered on making things easier on customers. I'm willing to pay a little extra for the convenience of not having to take my car to the repair shop, and I knew I was going to pay more than my local mechanic would charge. I was ok with that because I needed my car fixed over the weekend, while my mechanic is closed. Instant Car Fix's website says: "Your happiness is paramount. We strive to surpass your expectations in every interaction, prioritizing your satisfaction above all else." Talk is cheap. I scheduled service for the next day between 10 AM and 2 PM. I provided payment information. I received confirmation of my scheduled window. The confirmation said "The mechanic or a member of Instant Car Fix's team would contact you 30 minutes before the mechanic's arrival time." A reasonable person would expect to hear from the mechanic or the company by around 1:30. I heard nothing. 2:00... Nothing. I finally called at 2:10'and asked for an ETA. I was put on hold, and when the customer service rep took me off hold, the mechanic was also on the line. I don't think I was meant to be taken off hold, because I heard the rep ask for an ETA and heard the mechanic respond "I locked my keys in the god***n car." When I asked for an estimated arrival time, the call was immediately cut off. So I called back. I was given a very short response of 35 minutes. 2:45 came and went, and no communication. Finally he showed up at 3:10, with his dog in the car with him. He apologized because his car "is a piece of s***" (thanks, but that's not my problem). He was supposed to pull the diagnostic code, but forgot his code reader at his house which is a good 45 minutes away. So I was being charged for a diagnostic that wasn't performed. I got a call at 5:05 from the company saying that the mechanic needed to purchase ignition coils, and I needed to approve the quote. I was told by the rep to just "select any random time and we'll adjust it on the backend. He's coming back to finish tonight after he buys the coils." "Tonight? He's going to finish tonight?" "Yes, he'll finish up tonight." "Sounds good, thanks." Approved the quote and selected the first available time slot, as instructed, which was Sunday from 10-2. 6:00. 6:30. 7:00. No return, no communication. Instant Car Fix did not answer the phone. I reached out via email explaining the situation, to which I received this response: "You have booked the appointment for 10/11/2026. Thanks, Instant Car Fix - Top-Rated Certified Mobile Mechanics" Well, no. Because I was told to select any time slot and he'd be back tonight. He left my car unlocked, with the keys in it, in my driveway. I called on Sunday morning and was told "your service window is between 10 and 2." Explained the whole situation again and was told "I'll reach out to the mechanic for his arrival time and get back to you." I explained that I don't care, this needs to be fixed now. He abandoned the job overnight with no communication from anyone. 45 minutes later still heard nothing. Called again, much more agitated and got the same answer. 45 minutes later still heard nothing. Called again and was told "he'll be there in about an hour." He finally showed up (with his dog), finished the job, and left the keys in the unlocked car, and used spark plugs and ignition coils on the front seat of the car. He said nothing to anyone that he was finished, he just left. Every communication was initiated by me, except the one where they told me they were going to need to charge more money. It's easy to talk about customer satisfaction and customer service, it's another thing to actually provide it. Start to finish, this was a terrible experience and a service I will never use again, and one which I would actively discourage others from using. I believe there is a market for this kind of mobile on-demand mechanic service for providers who can deliver a quality experience. Fortunately for any would-be competitors in this market, Instant Car Fix has set an exceptionally low bar.

I had scheduled and paid for rotors and brakes for both axels and an oil change since they were going to be there anyway. I had the service scheduled for 9/5 because of a busy labor day weekend that I had planned. Service window was between 11a-4p. Dude never showed up and and I didn't even find out he wasn't going to show up until 7:30p. Service was rescheduled for the next day, service window was 11a-3p. At 3:30p I was on the phone again only to find out he was sitting in my spare parking space with his scooby doo van (never called 30 mins before). Then I got to meet the tweakers Instant Car Fix sent. Yes, there was two tweaker because he brought his GF with. 9pm rolls around and he has to leave because he had to bring his tweaker gf back home but promised to return that night. Never came back. Then he shows up at 10am on Labor day to finish the front axel and oil change. Welp, he ended up stripping out some mounting threads so he had to go get a helicoil from the store. Now my car is up on jacks and he was gone for 3 hours. He then returned with his tweaker partner and didn't finish the front axel until 9pm and I told him it was too late for the oil change ($55 for labor and $30 for disposal). Remember his scooby doo van? well, it leaked about a quart of oil on my extra parking spot. I told him to clean that up which he agreed to but never did. Then there was the matter of customer service/support. They were extremely rude and couldn't be bothered. I called multiple times and sent three emails about getting my $85 back. Totally ghosted me. A month later I disputed the charge and now they can deal with my CC company. Zero out of 5 stars, would NOT recommend. An entire labor day weekend gone.

They repeatedly confirmed that my mechanic would make the appointment window. At the last minute they said no mechanic was coming and tried to reschedule for over 2 days later. They wasted my time that I could have used to find another solution, leaving me stranded in a small town until I could figure out something different.

I tried to use this service yesterday 9/1/2026. I asked repeatedly are they sure that a mechanic would come and install a break master cylinder. And blead the break system They ensured me I was in good hands. Was happy to pay the $1000+ bill. My appointment window was from 11am to 11pm. I got a text at 640pm saying my mechanic would be here shortly. At 7, 8, 9, 10, I called to check in, only got voice mail, no person to talk to, at 11pm I called them and thanked them for taking me away from my wife and kids for a day and then never bothering to call or text. Just no show. This is an amazing business model, let's take money and then not speak to the customer again.........

If I can give a negative rating and file charges , I would. The mechanics in arizona that are connected with this company are thieves and criminals. I was lied to by every employee. I paid 1k and then the next day after I set up my appointment they canceled my appointment and said I had to pay 450 more and then for 4 weeks they kept lying and telling me the mechanic would be here in 45 minutes of a couple hours or they had to reschedule to get the right part and or they already had the part , the mechanic is going to buy the part. Petty back and forth childish wicked incompetent games from wicked spirited serpent individuals. They are all liars and con artists that receive God's wrath eventually unless they repent and seek after the Lord.

Mechanic was supposed to show up between 10:00 am and 2:00 pm today was told he could not make it but would tomorrow so I cancelled and they want to charge me $110.00 and I said no way and told my credit card not to pay. After looking at their reviews I am glad that I did.

I called and made an appointment through customer service. When the appointment window I was given and no mechanic showed up and did not contact me. So I called to cancel my appointment I did not want to reschedule because it seams like a scam. The customer service office did not want to cancel the appointment or refund the money that I was charged but was told I would not be charged until services were redeemed. They refused to cancel and refund the money that they should not have taken. This is a total scam . PEOPLE BEWARE OF THIS COMPANY THAT IS SCAMMING PEOPLE. I called four times and they still refuse to cancel and refund the money. I would give 0 stars if I could