Instant Car FixReviews of instantcarfix.com

I contacted Instant Car Fix on a Saturday when I experienced car troubles while in a city 2 hours from my home with 2 of my kids. I was staying at a hotel for the weekend when my alternator went out. I did not want to pay the $200 fee to get a mechanic dispatched the same day and there was an option for an appointment between 11AM-3PM the next day (Sunday). Since we were going to be there most of the day on Sunday anyway, I selected this option. Instant Car Fix was supposed to call me 30 minutes prior to the mechanic arriving. Since I had not received a call by 2:30, I called the company who told me the mechanic had indicated that he would be there at 4pm and someone should have reached out to me. I informed them that no one reached out. When no one showed up by 4, I called back. They said the mechanic was stuck on another job and they were wondering if I could reschedule for the next day. I was really frustrated because I would have to pay for another night in the hotel and my kids and I would need to miss school/work on Monday, but I didn’t see that I had much of an option. The appointment time on Monday was the same window of 11AM to 3PM, but having learned my lesson the day prior, I started calling them early to find out when the mechanic would arrive. I got the run around from every person I spoke with. I was told they would contact the mechanic and call me back (no callback ever came), that they had to reissue my ticket (even though the situation had not changed since the first person I spoke with on Saturday), and finally that the mechanic wasn’t available so they were looking for a back-up mechanic for me. At this point, I gave up on them and started making plans to have the vehicle towed to a local shop to be fixed the following day and rented a car to drive my family home. When arrangements were made, I called Instant Car Fix back to say that since they didn’t come by 3PM, I didn’t need their service any longer. They said they had assigned a mechanic who would be there between 5:30-6:30PM, and if I was going to cancel, I would have to pay a cancellation fee. I informed them that they didn’t meet the terms of our agreement and they would not be charging me anything. They said it would be sent to the cancellations department who would deal with the matter. It’s now Tuesday, and while I haven’t had a charge on my card yet, I am watching for it. DO NOT TRUST THIS COMPANY TO DO WHAT THEY SAY THEY WILL DO or you could be like me hanging out in a hotel lobby with two kids for two days waiting for a company to make good on their promises. Now that I’ve more carefully read others’ reviews on the shotty workmanship, I guess I should be grateful that the mechanic didn’t show. On the other hand, the customer service folks were nice even though they were unhelpful. I got at least 200 apologies over the last 2 days.

i was impressed with how easy and quick the service was. boking was simple, and the mechanic handled everything professionally. no hidden charges, just honest work and clear communication. It’s rare to find such reliable service these days. Definitely using them agan

The service provided by Instant Car Fix was structured and easy to follow. From booking to completion, everything was communicated clearly. The technician arrived as scheduled, diagnosed the issue properly, and explained the solution step by step. The repair was done within the expected time, and pricing remained consistent. It was an informative and smooth experience.

I had a mechanic scheduled and paid a fee to "expedite" service on a weekend. I received a notification that I was assigned a mechanic. Later that day, the mechanic had a personal issue (I completely understand) and could not keep the service appointment. After speaking on the phone with different people at ICF, I kept getting the run around when it came to assigning a mechanic. After 4 days, they suggested I submit my request for cancellation.....THEN CHARGED ME FULL PRICE TO CANCEL!!! It took multiple phone calls to management to get the topic resolved. Service was not provided. I even stated that I don't want to cancel that I just want the work done. That was clearly not something that ICF was interested in. I would not recommend going down this road.

Instant Car Fix diagnosed the issue after checking the car thoroughly. The repair took some time, but it was handled properly and the issue is resolved.

I had a good experience overall. The technician was punctual and started checking the issue immediately. He quickly diagnosed the problem and explained everything clearly. The repair was smooth and completed on time.

Stay away! If 0 stars were possible they would get that. I requested a pre-purchase inspection service and received confirmation of scheduling for this service. Then no one showed up for the appointment time (all the while support would not answer or respond) and then they tried to send someone on Sunday outside of business hours a day after the scheduled service. Now two weeks later I get an email asking for a review and some random report not connected to the service or vehicle I requested at all.

I used Instant Car Fix recently and the process was simple and well handled. Pricing was clear and reasonable, and overall it was a positive experience.