Terrible company. They accidentally delivered a few handles in the wrong finish after I purchased thousands of dollars in hardware.
It was their mistake, and they resolved it. However, they refused to work with me to have the misdelivered products returned.
I have them at my home they could come pick them up (or send a UPS driver to pick them up) or they can wait until my project is done and I have some spare time to print the shipping label and take them to a UPS store.
Instead they decided I'm not allowed to be a customer. They cancelled my last order that I paid for and now they tell me I can't shop there anymore.
I'm still waiting for them to pick up their stuff. I don't get it.
This is not a serious or reliable company.
Response from Inspire HardwareOct 16, 2026
Brian, we’re sorry we sent the wrong items and that correcting the mistake became such a frustrating experience. The canceled order was refunded, and we offered to arrange a pickup for the items sent in error. We regret that the communication around the return did not bring the situation to a clear conclusion.
MK
MaryEtte K.
Very fast delivery
Very fast delivery! You have an excellent selection. Our new hardware looks great!
SB
Shelley B.
Very fast shipping of my order
Very fast shipping of my order. When I noted over email that a couple of items were missing from my order they were lightning fast to respond and send the items. Great communication and service!
JF
Jill F.
Amazing!
Amazing!! Better than I imagined!!
LT
Love to T.
Product arrived quickly
Product arrived quickly. The knobs I ordered were beautiful and high quality. Unfortunately they were the wrong size. Return was easy and customer service was amazing. Thank you!
SG
Savannah G.
I would never order from here again
I would NOT recommend shopping here. I ordered four pulls for our laundry room and one came damaged. I then had to pay for a restocking fee when I decided to move forward with another pull and return all. The only reason I did that is because I received a damaged one!! Kinda crazy that I somehow lost money ordering from this company... The customer service is not good and the man I spoke to was not very friendly (the owner of company). It seems like they would be very apologetic that I received a damaged pull, but that was not the case. Also, the hardware is not that great of quality for the price - hence why it probably came damaged. I would check out emtek, build w/ Ferguson, etc. Emtek is much more heavy and substantial feeling which is what I usually ordered in past. Way more options and better quality. Also, I actually had to ask if they could remove the restocking fee on the damaged one... and they acted like it was an inconvenience. It's just not worth working with a company that doesn't have good, friendly customer service when there's so many other options out there. Plus I think the restocking fee of 20% per item is crazy. The owner told me that is the standard for hardware, but I have ordered hardware many times and never experienced that. I understand having to pay for return shipping and even the 20% would have been more understandable IF I wasn't inconvenienced and received a damaged pull in the first place...
Response from Inspire HardwareOct 4, 2024
Thank you for your detailed feedback, and I sincerely apologize that your experience with us did not fully meet your expectations. I want to address a few of your concerns and provide some context about the steps we took to support you.
We understand that receiving a damaged product is frustrating, and we were quick to offer a replacement for the damaged pull you received. When you decided to return all four items, despite only one being damaged, we did our best to accommodate your request, offering a partial restocking fee for the undamaged items. We also provided assistance with design advice, even after the return process was initiated, as we genuinely wanted to ensure you were satisfied with your choices.
Our restocking fee, which applies to returned items in new condition, is part of our standard policy to cover the operational costs of returns. We understand that this can be inconvenient, and I’m sorry if this caused additional frustration, especially after receiving a damaged pull. I’d like to clarify that the fee only applied to the undamaged items, and we were always prepared to resolve the issue with the damaged pull at no additional cost to you.
Regarding the comparison to Emtek, we recognize that they are a well-respected brand in the industry, known for their high-quality hardware. While we also offer premium, high-end products, we strive to differentiate ourselves by offering unique, curated designs and personalized service that meets the specific needs of our customers. We believe our hardware, crafted with the same attention to detail and quality, offers exceptional value for those looking for distinctive, sophisticated pieces.
We’ve reviewed the call with the manager you spoke with, and I can assure you that he was both courteous and professional during the conversation. We take great care in auditing escalated calls to ensure that all of our customers receive the best possible service, and we stand by the way this interaction was handled.
Once again, I apologize for any inconvenience caused during this process. Our goal is to provide our customers with both excellent products and superior service, and I regret that we did not fully meet your expectations on this occasion.
Warm regards,
Inspire Hardware
CH
Christopher
Decent value but beware sample or return process
EDIT: I left an honest negative review on one of their products on their website, but they didn't post it. Just be warned that the reviews on their website might be deceptively positive, as this company selectively posts certain reviews. I wouldn't support this company and think buyers should look elsewhere.
The hardware was of decent quality for the price, but I was charged an additional restocking fee to return some samples I ordered. It took some back and forth to figure out why, and I think the additional restocking fee was a little steep, especially since it was applied across all the products I ordered. Would've been nice to have the pictures and explanation up front. I wish these guys had a more customer-friendly sample process, especially since I placed the full order before returning the samples. Customer service experience put a bit of a sour note in my mouth, but I still give 4 stars. I will probably order hardware elsewhere in the future.
Response from Inspire HardwareOct 16, 2026
Christopher, we’re sorry the sample return left you disappointed, especially after you had chosen our hardware for your larger order.
The deductions at the time included our standard 20% restocking fee, an additional 10% relating to missing screws and the condition documented during inspection, and $6.09 return shipping. We understand that you disputed the condition findings. Our team shared a photograph and explained the deductions in the correspondence that followed.
We have since listened to feedback from customers like you and replaced our standard percentage-based restocking fee for eligible returns with a flat $3.50 fee. Our current return requirements and associated fees are explained on our product pages and in our Returns & Refunds Policy.
Regarding your product review, we found records of your Trustpilot submissions, but we haven’t been able to locate a matching submission in Judge.me, the platform currently used on our website. We cannot confirm whether those earlier reviews transferred, so we don’t want to give you an inaccurate explanation for why yours didn’t appear.
Thank you for sharing both concerns and helping us identify where the experience could be clearer.
CB
Celene B.
Love love love our new drawer knobs
Love love love our new drawer knobs! Even better in person and SO thoughtful to include the various screws with the purchase to make certain of proper fit. A+
