Inspire HardwareReviews of inspirehardware.com

Inspire Hardware reviews

124 approved reviews, newest moderated first

Yasi G.
Mar 6, 2024
Great hardware and good packaging
Great, just as promised. Can’t say much about longevity but they seem like solid brass pieces.
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Linda C W.
Jan 19, 2024
Cabinet Hardware
The hardware was beautiful and crafted beautifully
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SVH
Dec 5, 2023
Kayla Pouncy was invaluable in helping…
Kayla Pouncy was invaluable in helping me zero in on exactly the right thing with a tight deadline. Then, she and the warehouse folks got my order pack and shipped very quickly.
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Sandy H.
Nov 17, 2023
Beautifully made!
The handle I ordered was great, unfortunately, my chandelier that I was trying to match was champagne gold and didn’t match the handles. So sad to return such a lovely handle!
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Katherine B.
Nov 14, 2023
Beautiful hardware
Beautiful hardware, we love it!
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LAWANDA G.
Oct 31, 2023
Beautiful hardware
Beautiful hardware, excellent customer service.
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David R.
Oct 24, 2023
Bad communication & Item
Bad communication. Didn’t receive an order confirmation and didn’t receive shipping confirmation. And when I did receive the product, there was a mistake. Had to send back the incorrect item and Inspire Hardware would not send me the correct item until they got the wrong item back. This was their fault and they held up the product for another 2 weeks.
Response from Inspire HardwareOct 31, 2023
Hello David, Thank you for taking the time to leave a review. We understand your frustration and apologize for the communication and order issues. We are committed to providing our customers with an exceptional experience, and we clearly fell short in this case. We have reviewed our records and have confirmed that we did send an order and shipping confirmation emails. We are investigating why you may not have received these emails, and we will take steps to prevent this from happening in the future. We also apologize for the mistake with your order. We are working to improve our order fulfillment process to ensure that all orders are accurate and complete. We would like to note that since the error was ours, we covered shipping costs for the return of the incorrect item, as well as sending the correct item as quickly as we could. Again, we apologize for the inconvenience and appreciate your patience as we work to improve our services. Sincerely, The Inspire Hardware Team
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Amanda
Oct 19, 2023
I couldn’t have asked for a better…
I couldn’t have asked for a better experience. Easy to contact, items are beautiful, great customer service
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