Inspire HardwareReviews of inspirehardware.com

Response from Inspire HardwareSep 9, 2025

We’re sorry to hear of your continued frustration and want to again provide clarity for you and for other customers reading this review: Your return was fully refunded in good faith. Although our policy normally requires a restocking fee and return shipping charges, and although our team had not yet inspected the returned items due to warehouse delays, we chose to issue your refund immediately to ensure you were made whole without further wait. Refunds are handled exclusively through Shopify’s secure payment platform. As a merchant, Inspire Hardware does not have access to any customer’s card numbers, nor do we ever enter or choose where funds are sent. Shopify’s system automatically routes the refund back to the original payment method used at checkout. This process is in place to protect customers and ensure refunds are applied securely. We have shared screenshots with you confirming that the refund was processed. If it is not yet visible in your account, the only party who can trace and confirm the posting is your card issuer, as they control the timing and visibility of credits. At Inspire Hardware, our commitment is to act with fairness and integrity. In this case, we went beyond our standard return policy to expedite your full refund. While we regret that the bank processing timeline has caused further confusion, please be assured that your refund has been securely issued through Shopify. — Inspire Hardware

Response from Inspire HardwareOct 16, 2026

Lindsay, thank you for your kind words about the hardware. We understand your disappointment with the cost of returning pieces that didn’t work in your space. Your return was subject to the 20% restocking fee outlined in our return policy at the time. Based on feedback from customers like you, we have since replaced that percentage-based fee with a flat $3.50 restocking fee—substantially lower than the percentage-based fees charged by some comparable hardware brands. Return shipping is separate unless eligible return-shipping coverage was purchased. Our current fees and return requirements are explained on our product pages and in our Returns & Refunds Policy.