Insomnia Cookies is a chain of bakeries in the United States that specializes in delivering warm cookies.
Insomnia Cookies (insomniacookies.com) has 78 customer reviews on Five Star Index, with an average rating of 2.7 out of 5.
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Jeff S.
We were there in Grand Rapids at Insomnia on Saturday the 5th at 330 the lady taking my family’s 3 different orders was completely rude and in my opinion done right bitchy! I’ve read many reviews and this place is run by a very unhealthy owner we will never spend money there again and will spread the word!! Overrated forsure!!!
Rhonda T.
My son Thomas Terry has been trying for over a month to get his w2. He has left messages and emails without any response. It is like no one is answering the phone. After this week I will let IRS know so they will be fined. Thomas worked at the 545 S. Highland location!
Mr. Z.
This is has not been the first time. I ordered at 10:24 PM and I called at 12:00 AM to ask about my order and they said that it was on its way! after half an hour I got a message saying that my order was delivered when it was not! I called again and they said it must be a mistake and it shows in their system that it is still on the way! I have been patient and calm even though my order was more than 2 hours late. And then at 1:25 AM I called and they said that they were close and I should reschedule my order to some other day or just cancel! the audacity to say that after I was waiting for more than 3 hours is just fascinating! DO NOT CONSIDER THEM
Savvy S.
One of the absolute worse experiences I have had with delivery. Service was terrible, delivered over and hour after order was place. Had to call and speak to managers from out of town that stated they couldnt even get in contact with the store. They immediately call back (coincidently) and say they dont have the flavor I ordered and they driver just left and will be back in 10 min and then my order will be sent out. Still nothing 1:16 minutes and counting.
Grace M.
They were so rude!! this lady rolled her eyes at me and threw her hands up when i misunderstood her! she was so unnecessarily rude.
Maureen O.
I ordered insomnia cookies for my cousin who just lost her husband- I wrote a short note with our names to my cousin. After the order went in it totally cut off the message and our names. I immediately called customer service- it took 45 minutes they said they would add the message. The cookies were delivered today - on my email receipt our names were missing- so my cousin who is going through a lot has no idea who they are from. How unprofessional. I called and they refused to let my cousin know - and give me 10 dollars which I refused. So sad- I should never ever order from such an unprofessional place- beware- they tell you they will fix it but completely ignore it- after spending 45 minutes trying to fix it-no fault of mine but there website that is not an easy place when you are busy. Sad my cousin- has no idea who the gift was from. Worst place- and terrible customer service - below rating- negative 10- they just want your money and don’t care about the customer or the people they are sending the cookies- money making racket- very very poor customer service- so very sorry I ordered from them. You will be sorry- if you order from them- fake operation and very cold.
marisa W.
i was recently at the location in Kansas City. We had a few issues with no social distancing and the line was so long. after we waiting for 45 minutes we got to the register to order when we found out that they did not accept cash from costumers. there was no sign on the entry way door to tell the costumers. also the staff was not very friendly.
Sharon B.
How do you run a business that is primarily a delivery service but not deliver beyond a couple miles? If other food industries have figured it out why can’t Insomnia Cookies?
