Insomnia CookiesReviews of insomniacookies.com

Worst customer service! I had an order that was canceled last week Oct 2. Eta was 12pm. It took them almost an hour to get someone deliver, the address was specific and apartment number was indicated. The delivery person apparently cant find the apartment for some reason. Order was canceled and I used rewards points with one of the packs. Email from customer service said they will return points to my account in 24-48 hrs. Its Oct 8 now and guess what? Points not yet returned. Considering I order with them about 2-3x a month. No reply from customer service too after 4 emails. Reference order number 2112303084.

Ordered cookies at 7:30 pm. Ordered through Doordash but you can't really track the order. You have to look at Insomnia's app. Showed delivery in 35 minutes. Every time I checked status, the time was pushed out further. At 10pm I canceled the order and had to fight for a refund. The next morning, there were cookies at my door covered in a billion ants. Never again. Not sure when they arrived.. I did not get charged, but had to argue.

A promise of warm cookies? Nope! I just received the LAST box of cookies that I’ll ever order from them again. Both times the cookies were not warm. At all. In fact, they took 45 minutes to deliver them, or enough to get cooled down to ambient temperature. I’m dissatisfied with their false advertising of getting them to your door warm. Never again!

Working at this Insomnia Cookies location truly meant a lot to me. I started as a baker and was eventually made a shift supervisor — without any notice or proper training — yet I still gave it my all. Most days, I was left to run the store completely alone for hours. I repeatedly asked management to hire or transfer help to make the store run better, but nothing changed. I took pride in my work and truly loved what I did. Both customers and managers regularly complimented my baking. Guests would call the store specifically to place orders with me, and even my coworkers and managers would ask me to bake just for them — they said my cookies were their favorite. That meant everything to me. I built strong connections with guests — many of them came in asking for me by name. That’s what made it even more painful to be let go without warning, a proper conversation, or the chance to speak on my behalf. I reached out to HR, customer service, and even tried to contact the CEO, Seth Berkowitz, and never received a response. I did everything I could to be heard. Based on my experience, I do not recommend supporting this location. The staff and managers I worked with were often unprofessional and rude, and the overall work environment was unfair and stressful. Until this company learns to truly value its employees and customers, I suggest taking your business elsewhere. LOCATION: 815 LOMAX STREET JACKSONVILLE FL

Insomnia cookies in Hoboken, New Jersey have truly failed me and disappointed me. I ordered cookies as a gift for a coworker. They said they were delivered. I called the young lady. Tried to fix the problem and have them re-delivered each time they were delivered to a different place, no one could help me and no one seemed to have cared. I will never ever purchase or order anything else from this company, because of the nonchalant attitude The bad tracking and it’s just no one cares whatever happened to good customer service.

So I will say if it were possible to leave a review of this company without a single star I certainly would. I am only leaving 1 star because I cannot leave a review otherwise. Applied to a wanted ad on Indeed.com for a local store. I was contacted by Insomnia and confirmed for a virtual interview. I signed on to the meeting ID 5 minutes ahead of time, waited the entire 30 minute meeting and no one ever showed up. I emailed their HR and the person that set up the interview, zero response. This was for a General Manager position. If they treat future managers this way, what makes anyone think they would care about you beyond the sales you provide? Unprofessional and a waste of time.

Beware of Unauthorized Charges and Unhelpful Customer Service I recently experienced a frustrating situation with Insomnia Cookies involving unauthorized charges. I was hit with three separate charges from their Orlando, FL location, a place I've never even visited. Thankfully, my credit card company successfully reversed the charges. However, Insomnia Cookies' customer service was incredibly unhelpful. They claimed that neither the call center nor corporate headquarters could investigate the charges without the order numbers from the receipts. This is absurd, as unauthorized charges mean I wouldn't have receipts or order numbers! Their only suggestion was to cancel my card, which would disrupt all my recurring payments. Both the call center operator and supervisor offered no real solutions. This experience has left me deeply concerned about their security and customer support. I strongly advise against using your debit or credit card at any Insomnia Cookies location to avoid potential unauthorized charges and the headache of dealing with their unresponsive customer service.

Racists establishment! Don't spend POC dollar's here! 0 stars!!!