Insomnia CookiesReviews of insomniacookies.com

I have been trying to call the store for days I can never get a live person it always sends me to two different mailboxes and both are always full I really would like to talk to someone about a job I currently work at crumbl cookies please tell me how I can talk to a live person already put application in.

I would like to amend my review, from 1⭐ to 2 ⭐⭐. I am leaving my original review as is (maybe one small change), however, the change in ⭐s, is due to fact that it wasn't a horrible experience, just disappointing. The double chocolate mint has potential. (original review) The cookie experience. The cookies were warm. To start, the girl that helped me had the attitude of a very unenthused and bored Wednesday from the Adams family. Whether or not a sale was made, had no importance. I asked about different things, and was responded to with one word or a blank look. The most conversation I got from the Wednesday carbon copy, was when I asked about the insomnia chocolate buttercream. I was told that it was "their version" of whipped Nutella buttercream. Sounds good right! I order that and she grabs a container and disappears. Comes back about 4 minutes later with this small container of thick, and when I say thick...mess. I also ordered 3 scoops of ice cream, chocolate and birthday cake, to watch Wednesday compress into another small container. The last to add is 12 classic cookies into a box. Now for the grand total of $32.75 (given to me in two receipts since she left the buttercream off), I expected to be amazed. Or at least impressed. No such luck. The cookies, some very sweet, the others just basic soft cookies, didn't measure up to any kind of nostalgic moments. Which is what you want in an amazing cookie. Alas, these were just expensive, basic cookies. The ice cream, smh. Even worse. The buttercream mess, was just that. No, my dear people, no whipped Nutella buttercream flavor here. Just an extremely thick, extra sugary, chocolate mess. You have to heat the buttercream mess up in the microwave to get it down to lava thickness. I don't recommend this place to anyone thinking this is going to be an exceptional cookie, or experience. Just because you're in Baylor area, doesn't make you Baylor quality.

Order was wrong , over 30 minutes past time past order time when I placed on line stuffed 12 cookies in a small box broken and stuck together and two other cookies In a bag and I took pictures of how they looked and for the price 12 cookies was stuffed in a box for 6 . Every time you call voice mail full and can never speak with someone.

Everytime I order delivery they always leave my food on the ground instead of knocking on my door.

I placed an order of the 6 pack in Carrboro, NC and the cookies we delivered cold, not even room temperature. I called the store to complain and the young lady who answered ended up putting me on hold and then disconnected the call. The very last time I ever buy cookies from them again!!

Do NOT order from this company no matter what- almost 26 hours later and still NO cookie delivery in DC/ 3 miles away from the store. And they are fighting the refund/ the worst ever!!!

Took 6 days to deliver. Ordered for Boone, Ia location and order shipped from Minnesota location when there supposedly is a Insomnia location less than 40 miles from Boone. Doubtful order ever delivered to recipient based on FedEx "dropped at front door" delivery comment. Delivery was to a hospital location and I have doubts it was accomplished. Pricey for probably stale cookies!

i had some nice hand sandwiches here