Insomnia CookiesReviews of insomniacookies.com

The 2 star review I've given is generous. I bought a single cookie just to try the place out. Small cookie, as in 2 bites big, for around £2.50. While it was pleasantly warm and gooey, it's not worth the price. Honestly, if you want something sweet and tasty, go to Restore, a couple of doors down. It'll cost a bit more (I was so annoyed at the tiny size of the cookie and the price, that I went straight to Restore and picked up one of their phenomenal ginger and orange slices for £3.95. It was 2-3 times the size and just as tasty.) I won't bother with Insomnia Cookies again.

The price is not reflective of the quality or quantity. The cookie I ordered was no more than two bites. Wouldn’t eat from here again

A dozen cookies were ordered. They arrived in a box that would hold two dozen. No packing. All the cookies were broke some to almost crumbs. Not very professional. I did try and contact insomnia on their review page, no luck submitting review

Honestly awful experience. For the cookies themself, they’re delightful (when I could finally get my hands on them). As for the service, honestly awful. I am more than frustrated at this point with their slow and lack there of response. I originally ordered for my cookies to never show up. After months of back and forth they finally refunded my money in the form of a voucher. Went to go use my voucher a while after, for it to not work and the full price to come out my account. Cancelled the order, never got the voucher back (which isn’t a voucher, it’s my money?) and never got my money back for the cancelled order either. I’ve emailed so much to not hear anything back and when I phoned up, I was told I’d be forwarded to head office to again not hear anything back. I shouldn’t have to consistently chase you to just get my money back. Please fix your customer service it is genuinley so awful, not your in store staff as they are lovely and amazing people. It’s who ever you got on email customer service or head office level.

Great cookies, but very rude customer service—made us feel unwelcome buying cookies from them.

I live in a College Town so when Insomnia Cookies opened here I was super excited. I used to go there frequently what I’ve noticed is, Deluxe Cookies have gone up like 4.15 each they used to be pretty large Cookies. Smaller Portions yet raised the prices as if we wouldn’t notice, I definitely noticed. Went there for my Favorites on Jan 2 the gentleman Working there tried to downplay it when I brought up how small the Deluxe or Specialty Cookies are now. I walked out.

Literally the only reason they get two stars instead of 1 is because they promptly gave me a refund when requested. The cookies did arrive super quick considering they were shipped but they were shipped with absolutely no padding so they arrived smashed and in pieces. I tried to eat what I could but soon found that most the cookies were dry as a desert and stale tasting so they sure aren’t worth the price

I would like to amend my review, from 1⭐ to 2 ⭐⭐. I am leaving my original review as is (maybe one small change), however, the change in ⭐s, is due to fact that it wasn't a horrible experience, just disappointing. The double chocolate mint has potential. (original review) The cookie experience. The cookies were warm. To start, the girl that helped me had the attitude of a very unenthused and bored Wednesday from the Adams family. Whether or not a sale was made, had no importance. I asked about different things, and was responded to with one word or a blank look. The most conversation I got from the Wednesday carbon copy, was when I asked about the insomnia chocolate buttercream. I was told that it was "their version" of whipped Nutella buttercream. Sounds good right! I order that and she grabs a container and disappears. Comes back about 4 minutes later with this small container of thick, and when I say thick...mess. I also ordered 3 scoops of ice cream, chocolate and birthday cake, to watch Wednesday compress into another small container. The last to add is 12 classic cookies into a box. Now for the grand total of $32.75 (given to me in two receipts since she left the buttercream off), I expected to be amazed. Or at least impressed. No such luck. The cookies, some very sweet, the others just basic soft cookies, didn't measure up to any kind of nostalgic moments. Which is what you want in an amazing cookie. Alas, these were just expensive, basic cookies. The ice cream, smh. Even worse. The buttercream mess, was just that. No, my dear people, no whipped Nutella buttercream flavor here. Just an extremely thick, extra sugary, chocolate mess. You have to heat the buttercream mess up in the microwave to get it down to lava thickness. I don't recommend this place to anyone thinking this is going to be an exceptional cookie, or experience. Just because you're in Baylor area, doesn't make you Baylor quality.