Insomnia CookiesReviews of insomniacookies.com

insomnia cookies is very good especially for gluten freeeeee

Lovely cookies at the Bristol store...and Cam, our server, was really friendly and helpful.

I went to the Liverpool store on a few days before they official opened and the team were amazing, and the cookies were 10/10 highly recommend 😍

Good good goodddd

Honestly awful experience. For the cookies themself, they’re delightful (when I could finally get my hands on them). As for the service, honestly awful. I am more than frustrated at this point with their slow and lack there of response. I originally ordered for my cookies to never show up. After months of back and forth they finally refunded my money in the form of a voucher. Went to go use my voucher a while after, for it to not work and the full price to come out my account. Cancelled the order, never got the voucher back (which isn’t a voucher, it’s my money?) and never got my money back for the cancelled order either. I’ve emailed so much to not hear anything back and when I phoned up, I was told I’d be forwarded to head office to again not hear anything back. I shouldn’t have to consistently chase you to just get my money back. Please fix your customer service it is genuinley so awful, not your in store staff as they are lovely and amazing people. It’s who ever you got on email customer service or head office level.

matthew had amazing customer service

Quick delivery and the cookies were delicious. I ordered 7 cookies and they all came warm better than any Millie’s cookie or dessert place⭐️

A promise of warm cookies? Nope! I just received the LAST box of cookies that I’ll ever order from them again. Both times the cookies were not warm. At all. In fact, they took 45 minutes to deliver them, or enough to get cooled down to ambient temperature. I’m dissatisfied with their false advertising of getting them to your door warm. Never again!