inscentswaterfall.comReviews of inscentswaterfall.com

Had an address change request and customer service was quick to reply and correct the address for me. They were great!!

So I wanted to say I had a misunderstanding with the company and they was on top of fixing it asap, i got full cooperation and the issue was resolved instantly also the professionalism they have is amazing I really can't explain how great there team is, thanks Inscents!

Great company to do business with. I have no complaints, quick reply to my question and then with getting my order placed. It's nice to do business with such great customer service. Thank you so much.

The shipping could have been faster but that was in no way their fault. DHL has always been slow shipping to my area. The little voodoo incense burner is adorable and I love it. The intense cones smell nice but since they're mixed they all smell the same but for a free bonus product they're good quality. I'd definitely buy from them again.

I made a mistake placing my order because I didn't read the whole offer. I sent an email to cancel my order cuz I thought I was overcharged. I received a response explaining the charges, and offering to cancel, or give me a good faith discount and extra 100 incense cones free if I left my order as is. Since it was my mistake and that were so great about it. I kept my order as is. Looking forward to receiving it!

Purchased in October for Self and Gifting. Object was pretty, I couldn’t find one incense that was appealing, they were worse smelling I’ve ever tried. Made one time purchase, however company has continually billed my CC with no product being sent. Disputed charges, my only recourse was to block CC and have new CC reissued. DO NOT TRUST OR DEAL WITH THESE PEOPLE OR COMPANY!

Handled my issue with prompt service and professionalism. Went above and beyond to make sure I was a satisfied customer.

Absolutely a scam. In November, I ordered the waterfall and the cones that came with it - that is all. Got an email payment confirmation for $21.95. They charged my credit card $72.69 including cones I did not order. Now, (January) they send me an email that my order has shipped and are attempting to charge me another $72.69. I did not order anything - haven't been on their website since November and did not subscribe to anything. Don't do it.