inscentswaterfall.comReviews of inscentswaterfall.com

I received my 2 beautiful incense waterfalls that I had ordered as gifts but only received one bag of incense cones. I reached out to customer service and was connected with Franz Castillo! I am so very grateful and happy! After a couple emails, Franz let me know I will be receiving another bag of cones free of charge and will receive an email once they are shipped, just like when I placed my original order. The following is a snippet I sent Franz when I got a sweet email stating I was getting a free package of incense cones. Yesterday I gave one of the waterfalls to my best friend, she Loves it! Her response was exactly what I hoping for. I purchased the 2nd waterfall for my neighbor and newly dear friend and I'm hoping for the same type of response. I can hardly wait to give it to her but I will until I receive the extra bag of incense cones so she too can start using her waterfall immediately.  I can't thank you enough for being so kind. This really means a lot to me to brighten up the people in my life's, space.  Franz really brightened up my Christmas holiday and the day I received the email. The caring treatment I received. I was willing to pay the $5 plus shipping costs I was originally told I would need to pay for a bag of cones and that was fine. Franz gets ahold of my email and isn't having it! What a wonderful human!! Thank you so very much Franz for caring about another human! Angela Gossett

I bought a couple of these as gifts. The only comment I got from them was that with the cones in one big bag, they smell the same. Maybe separate bags for each scent would be a better option

I purchased two of the unscented waterfalls with 200 extra cones. When I received my order, it was missing the extra cones. I immediately called customer service. I spoke with a very nice and helpful gentleman. He resolved my issue without question and while still in the phone, he placed my replacement order. I would definitely purchase from them again. I love th he burned and it smells amazing. Customer service is too notch! Even so close to Christmas.

Scam Charged my partner £70 for a $17.99 waterfall burner that hasn't arrived, when trying to cancel he just receives automated emails. Save yourself trouble and don't believe these fake reviews

I was confused about the items I purchased they got back with me very quickly and explained everything to me very detailed they went above and beyond and sent me some free product which doesn’t hurt:)

Margie was very helpful and fixed the issue right away. Haven't received the inscent waterfall yet, so will have to wait to post a review on it.

I had contacted customer service because I did not receive my order. An email was followed the very next day and assisted me quickly to resolve the problem. They had resent another order and provided me with tracking information. Customer service was excellent. Thank you so much for the help. Nancy Vargas

Easy to order. After placing my order I had a question and they got right back to me!