inscentswaterfall.comReviews of inscentswaterfall.com

Ordered and paid for an Inscents Waterfall and have not recieved it despite many promises they then stopped responding to msgs nit happy at all.

I ordered one of these insence burners on 13th December. I didn't realise that it didn't come with free cones, so accidentally ordered additional cones. When I realised my mistake a couple of minutes later, I sent at least 2 emails cancelling my order. I heard nothing back until the next day when I received a tracking number for their dispatch. Supposedly, under their terms, I was therefore liable to return shipping costs as well as taxes. But I'm on my 4th or 5th email to them after complaining. I've been offered a 30% discount and a reduced price per package of cones, but no confirmation that I can return the cones for a full refund. Now I see that there has been a scam alert issued. AVOID THIS COMPANY LIKE THE PLAGUE!

Worst customer service ever. Overcharged and received a partial refund. After numerous emails and complaints I was sent items not ordered and still overcharged when you look up the pricing of the items I received. Customer service seems to be lacking common sense. I would encourage everybody to avoid purchasing through or with this company.

The Product arrived on time and as portrayed in the ad. I do enjoy the incense and the waterfall effect of the smoke.

They added 300 inscents onto my purchase automatically and would not cancel the transaction to issue a refund when I contacted them before it was posted. These sellers have set up their store to automatically scam you!

I followed a link on Instagram that was offering 70% off. There was no final bill before the checkout and the total cost was way higher than expected. The payment went through at AEST 8.50pm 17/10/22 - I sent them an email at 9pm asking to cancel the order. What went on from their first reply at midnight until 8.50am 18/10/22 was a circus of emails offering gift vouchers, despite me repeatedly stating, "please cancel my order". My final email at 10.12am went unanswered, but then I received an email at 2pm stating that my order had been shipped! Manipulative delaying tactics used by the team, and now that a so-called tracking number has been assigned, I've got to wait until the order arrives to start the refund process. DO NOT ORDER FROM THIS WEBSITE. Update: After writing this review, several things happened. Firstly, the parcel arrived and I posted it immediately to the return address supplied by Inscents team - the parcel bounced back! AusPost stated that the delivery address was not specific enough, proving that the refund process would have been IMPOSSIBLE. My refund was processed by a supervisor called Errian whose email actually sounded more human. They asked me to edit my review on trustpilot, so I truly believe that the refund would never have happened if I did not write this review. I also tested out a cone after the box came back and the refund was processed - Errian's email mentioned that I could keep the products, not that I wanted to! While the skeleton cat incense holder is cute, there is barely any smoke-waterfall-effect. In summary, this was a very painful process with a dodgy team that no one should deal with.

Great product, love watching the flow of smoke. Enjoy the smell of the inscents.

i feeel like i wasted my money.it looks so beautiful on ads but its not ....the smoke didnt flow down like it shows onthe ad!!! the inscent dont flow down like it showes ..also the cones only last 2 min i timed them not much smell either ..FAIL i want my money back!!! no recipt or return