inscentswaterfall.com is listed under Malls & Marketplaces.
inscentswaterfall.com (inscentswaterfall.com) has 129 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
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Owen H.
Customer service helped me place my order as I was having trouble getting completing my order through their website, young lady who helped me place an order for my new burner, and on its way to me. It was a pleasant experience overall
Gabriel F.
I made my purchase in May and my waterfall came quickly and as described. I made a typo in the shipping address, the after-sales team was quick to help me fix it. I also ordered more cones, i bought the longer lasting ones
Suzy C.
I ordered two burners as gifts. They sent only one bag of incense cones. They never responded to my multitude emails, and I ended up having to split the bag of cones between the two gifts. WORST CUSTOMER SERVICE EVER!
Susan H.
Do not order from this company. The "waterfall" does not work as they advertize. The incense smells terrible ... no "scent" at all , other than burning paper. The cones last approx 5 minutes , if that .
Katherine H.
I'm still waiting for a response how to get the "60-day refund". I am totally unimpressed with this thing. Cones burn for about 5 minutes, and they all smell the same - like burned wood. I feel like I had to order more cones than I really wanted, as there was no way to review my order prior to clicking the "proceed" button. I never would have spent over $60 on this foolish thing - I should have read the reviews first!
Response from inscentswaterfall.comJun 5, 2023
hi @katherine, thanks fo rreahcing out. We recenived your response and we'll endorse communication through out Email team so you could be assisted. Thanks
Jasmin
Do not order from this company. They are scamming people. They overcharge for their product. You can purchase a burner, probably same burner for less monies. The incense that rpthey send with only burns maybe for 5 minutes. It should have come to 20 something dollars with tax. But when I saw they charged me close to $100.00 I emailed them. I still would not purchase anything from them.
Dissatisfied C.
Horrible company. Horrible product. Bought end of December. Conesmoke made me ill with unending coughing, sneezing. Appealed through PayPal. Promised 100% refund if I returned ($101). Mailed back for $40 (Florida to California). PayPal kindly gave me a $20 credit voucher to use in the future. Company only refunded $79. Do NOT buy from this company! UPDATE: Now, on 5/23/2023, MONTHS later ( 5 months after ordering ), I have been emailed by Trustpilot that the company threatens to remove my review if I do not provide them my name, phone number, and Reference number. I complied. Now we will see what happens. ... BE ADVISED... stay away from them !
Rita R.
The ordering and shipping went fine.I received the product in a timely manner,but the thing doesnt work.I couldnt get the cones to stay lit,and when they did the waterfall didnt work well.It may have been the conditions in my home???such as humidity etc. but I really dont think so.I was very disappointed.
Response from inscentswaterfall.comJan 20, 2023
hi Rita, we are sorry to hear about your unfavorable experience with our product. We'll reach out to you via email to further assist with your concern.
