inscentswaterfall.comReviews of inscentswaterfall.com

Like others I was also charged an additional $31.64 to my Paypal account as an "Automatic Payment" after purchasing the Waterfall Burner w/100 free cones. As another reviewer stated the website doesn't allow you to decline additional purchases or review items prior to being charged (as required by law). Additional charges are billed as a separate purchase as an Automatic Payment. I contacted seller immediately after I noticed the 2nd charge to my PayPal account and they wouldn't cancel or refund this charge. They told me my order had already shipped (they had only sent information to FedEx not shipped it yet) and offered me additional free cones which I declined. I have disputed the "Automatic Payment" with PayPal who I hope can resolve this issue for me.

I misunderstood, and was going to cancel my order, but I was contacted the first response under 30 min, second response maybe a day, third response within minutes forth within minutes… your customer services rocks!!!

I received my Waterfall broken. Inscents immediately replaced it and it was received intact. I've used it and I love it. I thank Inscents for acting so fast to provide the product and their excellent service.

This Company has one of the BEST Customer Service experience I have had. I had a question about my order right after I had placed it. They responded immediately and with the copy of my order. Then received another response on the update of my order. Great communication and superb Customer Service. Pamela Crowe

My package was to be delivered last week. Somehow, it ended up in Florida ( I live in Kentucky ). It had to be re-directed back to Indianapolis and I am still awaiting delivery. Now, I realize this is not inscentswsterfall.com’s fault. They prepped and shipped it on time. They took my concern and listened and were very professional in a reply. It felt great feeling as though my voice was heard! This was a great customer service experience!

Excellent service on all counts

I reached out with concerns about my order.. I received a response right away and things were taken care of WOW.... I'm so impressed with that it feels great dealing with a company that really cares. I've shared my experience with family and friends.. Great product by the way I'm super excited and happy🙂✌🏾

I had a small problem that was all caused by my own misunderstanding. Customer was kind enough to rapidly explain my error and correct it. I was treated with kindness and respect.