inscentswaterfall.comReviews of inscentswaterfall.com

Very nice to work with and very fast at replying to questions

Bought two incense burners and agreed to purchase 200 extra incense cones for $9.99 as a promo but was charged $29.99. I contacted customer service and asked to be refunded if the agreed price wasn't honored. I received 3 back-and-forth emails offering me discounts to delay the order cancellation and 3 times I responded I wanted to cancel the cones. On the 4th email they insisted the item had already shipped and I'd have to process a return once I got it with no shipping label provided. So whatever money I got back from the cones would be wasted in shipping fees. Nice little trick there.

I had a question about my order and your company responded quickly. I received my order in plenty of time to give it as a gift. Thank You very much Michael

They were very patient with me concerning my order. It was all on my part.

This company cannot produce the merchandise u order on time and u have to almost beg them to cancel ur order before they even ship it. DO NOT patronize them. I have never seen a company so unprofessional & desperate & they also will not send u postage paid label for returns. TOTALLY BAD BUSINESS. They false advertise prices & products & charge u alot more on ur credit card. DO NOT TRUST THEM at all!!! Anytime u can't cancel ur order, get a refund, or get a free return label this company us as shady & Crooked as it comes.

Quick and awsome customer service. Really went above and beyond to meet my need. Highly recommend!!

Laverna did a amazing job assisting me with my purchase she’s very positive and spirited I appreciated everything she did to help me Thank you Laverna

I had some trouble navigating the site and added something I didn’t mean to. They were so quick to respond and helped me out right away! It shipped quickly and is a beautiful quality product. Very happy with my purchase.