Inogen® is a leading global medical technology company offering innovative respiratory products for use in the homecare setting. Inogen® supports patient respiratory care by developing, manufacturing, and marketing innovative portable oxygen concentrators used to deliver supplemental long-term oxygen therapy to patients suffering from chronic respiratory conditions.
Inogen (inogen.com) has 3,951 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
inogen.com
Website
inogen.com
Category
Tools & Equipment
Location
Goleta, California
Listed on Five Star Index
2026
About these reviews
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The company replied to 36% of reviews.
Latest
Most recent review: October 2026.
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I use 2 liters oxygen. I can barely feel it coming into my nostril. Is that normal?
Response from InogenDec 30, 2024
Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST.
Best regards,
Customer Care Center
LP
Lowell P.
I appreciate the lightweight of my unit because it is easy to use and comfortable to wear.
I enjoy the energy system because I am not logging my old tank around like I used to. I had challenges with the tube kinking at the base of where it came out of the integrand system. I contacted customer support and they shared with me I can use other tubes that are reinforced so it it does not kink. My large b I did three trials to find out that it only works attery that I purchased With the indigenous system only gets a little over three hours of use. bro shores an Internet descriptions shared that it would be over 4 hours. I did three trials to see how long my big battery will last and all three trials share it only works a little over three hours.
Response from InogenOct 29, 2024
Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST.
Best regards,
Customer Care Center
TN
Thomas N.
The wt is 5.2 pounds with the battery…
The wt is 5.2 pounds with the battery installed without the battery is 3.2 pounds. It’s still too heavy to carry around on your shoulder all day. I don’t use it as much because of the weight.
Response from InogenOct 21, 2024
Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST.
Best regards,
Customer Care Center
AM
Adolfo M.
Received my order of two columns on…
Received my order of two columns on time.
Response from InogenOct 16, 2024
Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST.
Best regards,
Customer Care Center
JM
Jerry M.
My Rove 6 fills an important need to keep me very mobile.
I bought this Inogen Rove 6 Portable Oxygen Concentrator after the one prided by Medicare failed and when my need for oxygen starting to increase all at once. A hospital stay with many tests showed that I needed O2 all the time, 1-2 liters at rest and 3-4 or more liters during activity. I hoped this unit would suffice to get me back on the walking track at take YMCA. I do like it, but even at it’s highest setting of six, I can walk only one lap (14 laps = 1 mile), before my O2 drops into the low 80s and O have to stop. The Rove 6 does work well forg trips to the grocery store, church, even a trip to entertainment venues out of town. I bought it with two standard batteries, then decided to get a double duty battery for the longer trips. That works great and I use a little zip bag to carry a standard battery and the charger for back up. I keep the car charger in my SUV and keep it charging when driving. That works well. Buying my own allows me to have Medicare provide a large concentrator with plenty of tubing to use at home and get
me all around the house, plus O2 tanks with the little carts for backup and to use at the Y. The tank supplies O2 either by puffs, like the Rove 6 POC, but will also do continuous, which is sufficient for my exercise. Altogether, these sources supply my needs currently. The future may bring further challenges. We will see.
Response from InogenOct 7, 2024
Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST.
Best regards,
Customer Care Center
SH
Shirley
Great customer service
Great customer service. Product reliable. Wish had lighter portable unit.
Response from InogenOct 7, 2024
Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST.
Best regards,
Customer Care Center
JI
Jane I.
consistant
I can breathe
Response from InogenOct 4, 2024
Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST.
Best regards,
Customer Care Center
JC
JCR
I am very happy with my Inogen, but.....
I am very happy with my Inogen. It works great and makes it much easier for me to get out and about.
I was extremely unhappy that I wasn't told that the 30-day guarantee didn't apply to accessories. I ordered a fanny pack only to discover I don't have enough hips to hold it in place. When I called to return it, I was told there were no returns on accessories which is very upsetting and an unusual policy that I wasn't told about when ordering.
Response from InogenSep 26, 2024
Thank you for reaching out, we appreciate your feedback! We’d like to learn more about your specific situation and make things right. If you would like to discuss this further, please contact our Customer Care @ 877-466-4364 during our business hours, Monday-Friday, 7a.m.-7p.m. CST.
Best regards,
Customer Care Center