InogenReviews of inogen.com

What a piece of junk. The original model I rented had a max of 5 liters, the one I ended up buying for over $2,300 only had 3 liter max. I live in Southern California, and all summer long the machine was constantly overheating, and when that happens, the machine eventually quits, which can leave you away from your home concentrator with no oxygen. The battery did not last long enough to make more than one stop. Play a round of golf-HAH not a chance. After a year and a half of dealing with this and getting no help from Apria, the company that sold it to me, I bought a ARYA a couple months ago and have had none of th problems listed above,

The Customer Care representative was friendly and helpful but she hit a stone wall trying ti connect me with a supervisor to resolve an issue. Inogen is better at selling than maintaining.

While the oxygen concentrator has been great for my mother.Trying to order the cylinder for the Ionian was horrible.Staff unprofessional nasty and seemed to be handicapped on what they can do for customers!

The worst customer service!!! I have a rep who is great if I can ever get her. I've left telephone msgs., emails and still not reply. Everything is set for my account including payment and I've been waiting for a return call to a simple question. Also, the music when you're on hold is the worst!

The company would not come pick up their machine and we did not want to throw it out. We had to move a relative across country and were not taking the equipment with us. I tried multiple times to get Inogen to pick up their equipment and they would not assist us in anyway. Maybe if I post what's going on someone at the company will help me.

In response to Ingen's reply: Talk to Customer Service? To whom do you think I've been talking? Yep, customer service, just like it says in my original post. I also tried to review your company on Google, Facebook, and anywhere else I could find you. You, however, have apparently disabled reviews everywhere but here. Wonder why??? ORIGINAL POST: Told me I was getting one thing and sent something else. What they sent was the oldest model that they are discontinuing, and it does not have the O2 levels they told me it would have. Have been trying to get a humidifier bottle for weeks. Keep calling, but they never call back. Using this company is one of the worst mistakes I ever made.

I have an Rx for oxygen. Yippee! I began the process of looking for an oxygen concentrator and have, to date, run into nothing but a lack of knowledge about even the smallest things, especially when I went directly to the Inogen company offices for information. I had a 37 year career in the insurance business and am appalled at the lack of willingness to actually understand the policy that they are explaining benefits for. I challenge anyone at Inogen to listen to the 2 lengthy conversations that I had with their folks before just ending my interest in their company. Inogen dealers tell me that I can use the portables at night. Inogen customer service tells me I cannot. None pf the folks I talked to would let me purchase a used concentrator. Instead, they wanted to lease me 2 units (stationery and portable) for a monthly charge that would buy a new unit at the same time period of leasing used. If I were to change insurers (happens all the time), the window during the lease in which there would be no charge, would be eliminated and I'd have to start the payment plan all over, with even older equipment. I'm convinced that the entire oxygen delivery industry is nothing more than a racket to rob patients and insurance companies. Folks love to complain about insurance, and I may have been one once or twice in my life, but I've always been able to find a work-around that would benefit me and the company, until now. Companies in the oxygen business want to rob e everyone, pure and simple. *** I might as well just forget oxygen and hope to get hit by a beer truck before having a stroke at night and winding up a veg...with my kids then having me plugged into an Inogen. Holy Crap!

I wish I could give it a 0!!! My wife has been on O2 for a couple of months and this is the first time are traveling since then. We found out we needed a POC to travel and all the requirements. We got with SHERMAN ALLISON and was informed that we would have a POC in a couple weeks so we said okay. That was the last time we heard from him. We tried contacting him on phone and email only to be ignored. Finally we got with someone at Inogen who told us it would be AT LEAST a couple of month and kept trying to sugar coat everything. Inogen is full of LIARS and are just looking for the. insurance money and doesn’t care about a customer. Total insurance fraud. Needless to say, we are going to have to find a private seller or lose $2,000 in airline tickets!! INOGEN ARE THEIVES!!!!