InogenReviews of inogen.com

I purchased a G5 a little over three years ago. After one year I found it necessary to fiddle with the cannula in order for me to receive oxygen. I called customer service and they sent me a brand-new unit even though I told him my problem was only sporadic. The new unit work absolutely perfectly for a little over the next two years. Then I got an indication that the columns needed replacement, which is something that is usually necessary after two years of use. I ordered a new column but found it impossible to get to seat properly. I again called customer service for help and was informed that my warranty had expired two months earlier. However, despite the fact that my warranty had expired, Inogen offered to replace my unit with a brand-new one. I was amazed. They certainly had it within their right not to do anything, but they nevertheless went above and beyond to ensure customer satisfaction. Needless to say, I am a customer for life.

Had a problem and they replaced whole unit in one day with overnight UPS

Last week I had an unavoidable business trip and 400 miles from home my portable G5 quit working. Inogen and the service department really stepped up to the plate. After a careful Q&A session the representative made the decision to express ship a new unit directly to my hotel. Arrived exactly on time. My adult life returned, and I realized I had just experienced the best corporate service ever. Kudos to a wonderful company.

Wow , bought a G5. This is a very well constructed machine. Fabulous portable concentrator. Also Larry Riggs was very pleasant to work with ! Thankyou Inogen !!

My Gen-X oxygen concentrator is not working property and under warranty. For months, I tried to find out who to contact. I went back to the company that I purchased it from. I would like to amend my comments. Inogen DID NOT manufacture this unit. My apologies. Their customer service to identify this was very helpful!

Few things in life are as reliable, easy to use, convenient and functional as my Inogen One G3. This concentrator is by far better than two others I've used and I and delighted using it and recommending it.

I have been using an Inogen One G5 oxygen generator for a little over a year, since I was diagnosed with a heart condition that requires me to be on oxygen. My Medicare wouldn’t pay for any “portable” oxygen except for the tanks, which would mean that I wouldn’t leave the house, so I bought the Inogen G5. I can go anywhere I want and the unit has worked flawlessly for a year, every day, all day long. I use a home machine at night because the ventilator I have to use ar night must have a continuous oxygen supply, not the pulse that the G5 delivers. Two days ago when I turned the G5 on in the morning, the yellow warning light came on and the icon that the unit needed service came on. I have never dealt with customer service and there were a lot of negative reviews on this site about Inogen, so I didn’t know what to expect. I called and the representative pulled up my information and asked me a couple of questions to make sure what needed to be done. She said she would overnight a new unit. It arrived 24 hours after I called Inogen. The UPS driver waited for me to change out the old and new units, and she took the old one away. It could not have been easier. So for my part, I could not ask for a better oxygen generator or for better customer support. Inogen has given me everything I could ask for and I have absolutely nothing negative to say about Inogen. They have given me piece of mind and I couldn’t be more appreciative. MORE To The STORY: 5 days after I received the replacement G5, I got a warning that it wasn’t producing enough oxygen (<80%). The app had me do a data dump to Inogen to help them understand what the problem was. I called customer service and they walked me through a “hard reset” of the software, but that didn’t solve the issue so I was instructed to call back on Monday during business hours (it was Saturday). I called back on Monday and the representative said they would overnight me another new machine. It arrived, on time the next morning and we swapped out the machines again. It has been working perfectly since. I am very pleased with the warranty service and how the company stands behind their warranty.

When my husband was first diagnosed with a pulmonary fibrosis. We realized what a cramp would be on our style of living. Retired and in his late 80’s and soon to be 90 years old this coming Birthday . My husband purchased the G 5 1 year ago. Yes it was expensive for us. But with his diagnosis knowing our future was going to be cut short. He wanted to make the best of his days doing the things he loved in Life.. best decision he made and it’s been a great blessing for him and his family ! To get a break from the long green cord Concentrator. !!