InogenReviews of inogen.com

he product is great but the company customer service is the worst I've ever experienced. Thought it was an isolated incident but unfortunately not. Takes hours on the phone to get help and when you think it's resolved it isn't. Multiple phone calls, and issues aren't resolved even after being in the phone for hours. This is just one of the bad reviews that you have gotten that has totally been my experience also. I have been weeks trying to get my oxygen after being lied to many times about how I am going to get it the next day. Finally got it today and they sent the wrong small unit. I specifically asked for the one I had in the past because I had bought, on my own, the larger batteries which do not fit on the unit they sent me. I am 81 years old, have major heart and lung problems along with many other health problems and do not need to deal with people that are incompetent and don't care. The last person I talked to I asked her to leave a message for a supervisor to call me back....so far no one has even called me back. I am beyond frustrated, irritated and angry trying to get this straightened out. Date of experience: June 23, 2025

The product is great but the company customer service is the worst I've ever experienced. Thought it was an isolated incident but unfortunately not. Takes hours on the phone to get help and when you think it's resolved it isn't. Multiple phone calls, and issues aren't resolved even after being in the phone for hours.

I haven’t received the concentrator yet. It was supposed to be overnighted which it was but to the wrong address. De Asha went over the address when I purchased it. It ended up going to my daughter’s house. We live 3 hours away and my husband can’t go that long without supplemental oxygen. I called CS and the best they can do is reroute it to me and I should expect it in 1-2 days. I asked to speak to a supervisor and there was not one available. I was hoping that they could send another one overnight and have the other one returned to them. My daughter didn’t sign for it so it was still with UPS. She suggested I call back at another time when there was a supervisor was available. At the end of the conversation I asked for her supervisors name and she isn’t able to give me a name. It’s against company policy. CS has no authorization to make things right and you can’t talk to anyone above the person that has no authority. Now it’s Friday and I bet I don’t get the machine until next week! It was supposed to be here yesterday.

The battery only lasted one hour and 40 minutes the power went out and I was left without oxygen nothing like shown on Tv

Easy to buy but they never called me as promised. I called them and they were too busy to answer so I left a message. Never called. So I was on my own with questions unanswered. I am handicapped and had to buy with my own money with no help from them.

Hard sales approach- I needed to return this within the 30 days allowable time. I was rerouted around until it was too late to return it. I was told it would be escalated and it never was. Buyer beware and make sure this is exactly what you need. It did not work for our needs at all. It was a very expensive mistake. I reached out to the customer service number and to date, no one has gotten back to me.

Portable never worked right. I have called for them to pick up that and an oxygen concentrator. No one ever comes. I am disabled and can't take a 45 lb oxygenator to UPS. I have canceled doctor's appointments waiting for the pickup and no one ever shows up I will never get anything from inogen again!! Horrible company to deal with

While I was out of my room, just down the hall doing laundry, Imogene shut off so terrified I hurried back to my room and oxygen supply. After a while I tried it again and it came on, so I went back down the hall with it on to finish laundry only to have it shut off again!!!! Terrified I rushed back to my other oxygen supply and I did not use it again! I phoned imogen to complain.