InogenReviews of inogen.com

4.13,951 reviews
Tools & Equipment
859 Ward Drive, Goleta, California

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Inogen

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About Inogen

Inogen® is a leading global medical technology company offering innovative respiratory products for use in the homecare setting. Inogen® supports patient respiratory care by developing, manufacturing, and marketing innovative portable oxygen concentrators used to deliver supplemental long-term oxygen therapy to patients suffering from chronic respiratory conditions.

Inogen (inogen.com) has 3,951 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Also known as: inogen.com
Website: inogen.com
Category: Tools & Equipment
Location: Goleta, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 36% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Inogen reviews

Showing 165 reviews with 2 stars · Clear filters

Donna Y.
May 18, 2024
No one called me back regarding the…
No one called me back regarding the part that I ordered and it was the wrong one. I need to know if I need a shipping label to return this part. I have not found the right size of cylinder that I need. So if you could call me back at 5172455538 I would appreciate it.
Response from InogenMay 28, 2024
Hi, I’m sorry to hear about your bad experience. If you would like to discuss this further, please contact our Customer Care @ 877-466-4364 during our business hours. Monday-Friday, 7a.m.-7p.m. CST. Best regards, Customer Care Center
David L. N.
May 2, 2024
Potential problems
First, I was promised an external battery charger (To be shipped separately, so the second battery could be charged off the machine). I have not received this yet, despite promises it would be shipped right away. Secondly, the metal port atop my machine holding the rear of the candela has come out several times. The candela also kinks at this same point and shuts off the air supply. I have screwed the metal part back in several times, but there are minimal treads to hold it in place. Once this has expanded the plastic, what are my options? Third, the neck strap has released 3 times at the swivel pin at the machine. The unit has not hit the ground yet, but I figure it is just a matter of time.
Response from InogenMay 2, 2024
Hello, I would like to apologize for your bad experience with Inogen. We’d like to learn more about your specific situation and make things right. If you would like to discuss this further, please contact our Customer Care @ 877-466-4364 during our business hours, Monday-Friday, 7a.m.-7p.m. CST. Best regards, Customer Care Center
Gwen B.
Apr 23, 2024
Trouble getting enough air
Trouble getting enough air. Rove 6 is too heavy. Love having a protable, but improvements need to be made. My opinion.
Response from InogenApr 23, 2024
I’m sorry to hear about your bad experience. If you would like to discuss this further, please contact our Customer Care @ 877-466-4364 during our business hours. Monday-Friday, 7a.m.-7p.m. CST Best regards, Customer Care Center
Alessandro M.
Apr 19, 2024
Too heavy to carry on and the smaller…
Too heavy to carry on and the smaller too expensive
Response from InogenApr 23, 2024
Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST. Best regards, Customer Care Center
Karen M.
Apr 2, 2024
It might improve if someone would respond to me! Karen Matthews 7405254112
It might improve if oneone
Response from InogenApr 3, 2024
Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST. Best regards, Customer Care Center
Philip H.
Apr 2, 2024
I don't actually know because it seems…
I don't actually know because it seems there is no way to test what is coming out. It does have pretty lights and a nice noise.
Response from InogenApr 3, 2024
Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST. Best regards, Customer Care Center
Penny Ann W.
Mar 18, 2024
Battery doesn't last like advertised.
I took this fully charged with me to the Dr. I turned it on at 8:30am with a 100% Battery. It shut off at 10:53am while I was in the Dr.s Office. I thought these Batteries were to last up to 4 hours and mine didn't even last 3.
Response from InogenMar 20, 2024
Hi, I’m sorry to hear about your bad experience. If you would like to discuss this further, please contact our Customer Care @ 877-466-4364 during our business hours. Monday-Friday, 7a.m.-7p.m. CST. Best regards, Customer Care Center
Natalie S.
Feb 25, 2024
it is ok she does not use it as often…
it is ok she does not use it as often as i thought...i think it still is heavy on the shouler....lets hope she does it more,
Response from InogenFeb 26, 2024
Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST. Best regards, Customer Care Center

InogenReviews of inogen.com

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No one called me back regarding the…

Potential problems

Trouble getting enough air

Too heavy to carry on and the smaller…

It might improve if someone would respond to me! Karen Matthews 7405254112

I don't actually know because it seems…

Battery doesn't last like advertised.

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About Inogen

About these reviews

More in Tools & Equipment, California

H3R Aviation, Inc.

Backyard Landscape Supply

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Inogen reviews

No one called me back regarding the…

Potential problems

Trouble getting enough air

Too heavy to carry on and the smaller…

It might improve if someone would respond to me! Karen Matthews 7405254112

I don't actually know because it seems…

Battery doesn't last like advertised.

it is ok she does not use it as often…